Review History for anonymous

Monterey Ranch


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anonymous

Resident ā€¢ 2013

12/16/2013

We were staying here for few months while we were in the process of selling our old home and buying a new one. Here are our observations: 1. Water, Sewer and Trash charges are ridiculously high adding to your monthly rent. We owned a home and stayed in other apartments, never seen such high charges. 2. The resident services staff will be happy to collect your rent checks, but if you go to them with a problem, their standard answer is "Oh I am sorry, but there is nothing much we can do about it". When they say they will get back to you it means "forget it we wont be doing anything about it". 3. Maintenance can sometimes take a day or sometimes take a week. 4. AC broke down frequently, they repaired it and it broke few weeks later. 5. Wafer thin walls, we could hear the neighbors conversation. 6. Lot of breakins. 7. Also forget your deposits,they never return it. Wish someone told this before we moved in. Anyways we were happy to get out of this hell within a short period.
    Manager

    1/28/2014

    Monterey Ranch
    We are sorry to hear that you have not been completely satisfied with your experience living at IMT Monterey Ranch. We take our resident's concerns very seriously and want to assure you that your complaints are being heard. We understand your desire to have your maintenance requests completed in a timely manner. The best way to expedite service requests is to submit a formal work order; which can be conveniently made through our Resident Portal via the IMT Residential website at http://www.imtresidential.com/residentportal. There, you can submit and check the status of any service request at any time. If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly at customerservice@imtresidential.com We value you as a resident and appreciate you taking the time to provide us with feedback.

    Review 294 out of 512

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    Monterey Ranch

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