My apartment is ok; it's old and the construction sucked but the maintenance does what they can to keep it together. The maintenance team is very nice and attentative.
The office staff are just rude. they gossip a lot and you can tell that when you walk in. The girls up front all seem nice but they keep switching. I moved in summer 2009 because the girls were so nice but since then they have been replaced twice while the same manager has been really hard to work with. she knows every single fee on the books and is not hessitant to apply it.
The location is amazing and if there were a new company or just a new manager, i would stay.
Also, while the complex is not improving at all, rent is going up.