The Whitley is my favorite apartment complex in Austin.
I ran a small corporate housing company in Austin, and thus have had the opportunity to lease apartments at complexes all the way from South Congress up to Round Rock.
I managed 8 apartments here, so I had a rather large sample size to base my judgement on. Everything was handled wonderfully.
Any problems I ran into (for example, we had leaks on two different occasions) were handled promptly and with care. They even handled key management for me. The staff consistently took the extra mile to take care of my clients, even though they were technically my clients and not their responsibility.
Any time restrictions or requests I had placed on the staff (concierge, leasing office or maintenance) were all respected. They were prompt in responding to anything I need help with.
You can easily see that it's a beautiful complex from pictures, but where the Whitley really shines is in it's people. Matt, the assistant manager and Alex, the concierge, are truly great. Those two, along with the others in the staff will truly make your life better if you decide to stay here.