Review History for temanuel

MAA Willow Creek


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temanuel

Resident 2003

12/16/2003

We Can´t Control The Past Only The Future!!

I just find the recent negative comments so unfair. As the manager, I do know 2 situations that are being written about. I feel the other 2 are by the same people if not then they have not been brought to my attention. Yes we have just recently changed the entire staff at Meridian Hill due to a management change. This happens in this industry as with many others. This change was made as a positive to the property. We took a staff that has been together and worked in the industry for over 13 years. We are here to stay. This is very upsetting to me, I know this should not be taken personally but we have and will continue to work very hard to make sure things are handled and everyone feels at home. In my fifteen years in property management my focus has always been my residents. Some of the things said have NEVER even been brought to my attention which makes me unsure if they are even true. I can not imagine living under some of the conditions mentioned and not contacting a manager. On the other hand some have been brought to my attention and are taken very seriously. I always apologize for any inconvience whether it is the case or not. We give them our word that if the situation were to arrise again it would be handled. Just because we don´t just let someone out of a lease contract to move out of state or closer to work does not mean we don´t care. We just cannot fix what we do not know or what you do not want fixed. I invite anyone to come into the office and feel the warmth and see that Meridian Hill is a very nice place to live. I can not believe that any of the office staff has been rude to anyone in the past few months. We all have bad days but being unprofessional is not acceptable in our work place. As a matter of fact most people cannot get over how happy we are and how much we love our job. My staff has worked together long enough to know that this behavior would not be tolerated at all. In conclusion, I just hope that people take the time to think about what they are writing and who it will effect. I know that we all say and do things before we think when we are angry and most of the time when you get to the "bottom line" it usually is not our enemie´s fault, it is because we might not have gotten "our" way. I do not have a problem with criticism it is just a problem when I have not had the opprotunity to fix it or it was a previous situation. Thank you for taking the time to read my thoughts and I have nothing but the best interest in managing Meridian Hill.

    Review 681 out of 695

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