Review History for samkay

The Brownstone


Review Author Icon

samkay

Resident ā€¢ 2013 - 2014

5/21/2014

The Brownstone is HORRIBLE! When we first moved in last year we loved it the management was awesome, the grounds were kept nice, everything was always fixed or taken care of in a matter of minutes! Now I can not wait until September. These people clearly do NOT care about their residents. Shortly after we moved in The Brownstone was bought by Venterra Living. THEY SUCK! I never say anything about little stuff because I understand people have bigger issues but when I am told that I have to pay for a few of my vertical blinds slats that have broken off I am done. Hello people, these are APARTMENTS. In years past in apartments ive lived in ive had a few slats broken here and there and I was always greeted at my door with someone who is willing to work and ready to change out my blinds with a smile on their face! These people want to charge you for EVERYTHING when not everything is in perfect condition when you move in... When we moved in the wall was painted two different colors I didn't say anything cause it was a quick fix to just put a nice painting over the problem. But when I had such a hard time getting my blinds fixed, ( which they did end up doing after I emailed the manager about how I would be taking the blinds I replaced with me upon move out)I decided to go ahead and let them know about all the issues about my apartment. I told the manager that I had ceiling falling off in the bathroom, and how some of the tiles were broken around our fireplace. She wanted to do a walk though of the apartment but my working hours are her working hours so my brother in law said he would hang out at my house, skip work just to help me out. I made a list of everything that needed to be fixed and all! She set the date to come do the walk though on Wednesday, Which she never showed!!! So I called the management over her and everything was fixed the next day...EXCEPT the ceiling because contractors would have to be called in. and the tile because the guy didn't know what to do about it. So yesterday was the day the contractors were scheduled to come in and fix the ceiling which go figure it DIDNT get fixed. But they did manage to get the tile changed by the fireplace. BUT, they only changed the broken ones but with a TOTALLY different style and color tile. So now we have two different colored tiles then all the rest. So I saw one of the office staff walking around the property last night and asked if they would be coming back to change the rest of the tiles so they would all match, and I was told no, that they would not be changing them all.... And the contractors finally decided to show up this morning to fix the ceiling ... I know the management is going to see this review and I am sure they wont be happy with me. But I am sorry I would want someone to warn me if these types of things are going on at a property I was thinking about moving too. And also because I feel SO SORRY for the person that moves into my apartment after me if they aren't willing to even change the tiles all one color and style. I am sorry but that is soooo tacky! And I hope upon move out they don't try and send me a crazy bill for things they are wrong with the apartment like they did to my friend that just moved out of there cause I am not paying it. The apartment will be left in good condition like I got it, but it wont be perfect cause that's not what I got. just just fyi the maintenance man is very nice! lol
    Manager

    10/31/2013

    The Brownstone
    Thanks so much for the kind words! We're happy to have you call us home and hope you continue to for years to come. Don't hesitate to let us know if there is anything that we can do to make your experience with us even better!

    Review 43 out of 89

    Share This Review

    Check Availability

    The Brownstone

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review