Review History for skrystenbruss

Brookside Apartments


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skrystenbruss

Resident 2013 - 2014

1/16/2014

This apartment/apartment complex is so great. My husband and I currently live here and it is wonderful. Upon move in, the property manager and assistant in the office (Jeannie and Angie) were WONDERFUL. We had just moved to the city and had no home yet and they were so helpful and warm and kind. They were very welcoming and it was a good first experience with the office. They did everything they could to try to get us into the apartment as soon as possible. Throughout our wait during the day we checked in two or three times, being very anxious for an answer, and even though I am sure it was a tad annoying, they were super sweet and understanding about it, and very empathetic to how we felt. We ended up getting approved toward the end of the day, and even though the office closed up at 5:30, Jeannie stayed until about 5:45-5:50 going over every detail of the lease/paperwork with us and making sure we understood exactly what we were signing and all the rules and regulations. The apartment was super clean upon moving in, really nicely painted. There was a little dust here and there, but that is to be expected. The only ONLY complaint I would have is that it smelled a little smoky in the apartment; I would assume previous tenants were smokers. I don't believe you are allowed to smoke in the apartments but sometimes the smell is on clothes/furniture anyway and gets into things. However, after a few cleanings and us living there, the smell dissipated. Not a big deal. Everything was in perfect working order, it is built really nicely, painted nicely, good working appliances, etc. Big spacious rooms, the air is really cool and the heat very warm. LOTS of storage, there's a pantry, a linen closet, a large closet in both bedrooms, a large front closet in the living room, a closet which is used for the washer/dryer but if you don't have one in there, it is just another extra closet (no shelves). There is also a storage unit on the balcony. And the balcony is very nice, as well. The onsite laundry facilities are REALLY nice, I've never had any issues. There's 2 laundry rooms, 5 washers and 5 dryers in each and all of them have always worked and there is no funky smell or anything that you sometimes get with communal washers and dryers. I have also left laundry unattended and never had issues with anyone taking laundry out or laying wet laundry somewhere. The office staff is really sweet and helpful all the time. They will answer questions even when it is not directly related to the apartment, if you just need help finding your way around or figuring out how to set something up in the area, they will be happy to help. A few days after moving in, our toilet overflowed (not sure why). It wasn't a huge deal, but I called the office and asked for maintenance and they were there within about two minutes, took care of it and we were good to go. You will occasionally hear a little noise from outside, but it is usually just a kid playing or a loud delivery truck or something, you can't hear too much through the walls. If your neighbor runs their dishwasher or washer you can vaguely hear it. No big deal, typical apartment stuff. There is TONS of parking. You never have any issues at all. I've always had spots right in front of my apartment and if for some reason I didn't, there's plenty of parking in the next row. Really nice well kept courtyard area you can sit in and also nice seemingly well kept pool. I also really like that they are very welcoming to pets (we pay extra $10 pet rent and there is a pet deposit..we have a large dog about 65 lbs). They have little pet poo stations around the complex that have poo bags you can take and a little trash can below it to throw it away, so there isn't a very big issue with poop. If anyone doesnt pick up their poop, it is simply because they are unbearably lazy, not because they aren't provided the resources or encouraged to keep clean. Also, there is a jogging track right there in the complex, so it is a great place to run or walk and get outside and get some exercise without necessarily needing to go to a gym. It is just a really nice option to have, I use it a lot. Anyway, I know this is a long review, and I'm sorry, but they really deserve the praise! If you have gotten this far with reading it, great apartment, great complex, great staff, great environment, RENT HERE it is beautiful and great and you will be so happy here. I would highly recommend it to anyone!!!!

    Review 6 out of 64

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    Brookside Apartments

    March 2024

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