Review History for anonymous

The District at Cypress Waters


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anonymous

Resident 2014 - 2015

2/10/2015

I have never paid so much to be so disrespected. The leasing staff and maintenance are useless. As a resident, it's almost impossible to get ahold of anyone. No one ever answers the phone (let alone return voicemails), and when you try going to the office they make you wait at least 5 minutes before walking out of the cave they hide in. When trying to pick up my mail once before our mailboxes were built, I waited a good 5+ minutes for someone to come out. When I told the woman I was there for my mail, she told me to come on back and there I saw 4 employees - just hanging out talking! One of the selling points for us moving in here was the supposed "dog park" that would be constructed. The building has been done for a while now and no dog park, yet they still advertise it online. I asked them 3 times on Facebook if they could tell me when it would be built and no response, which is insulting considering how active they are on their page. Today I decided to ask one last time in a more bold manner, saying that them not responding at all is very disappointing and reflects poorly of their customer service. They deleted my comment. The complex appears to look nice, but there are many flaws. When we moved in we had a number of issues and it was never an easy task to get maintenance to come out. We live on the 1st floor above the parking garage and the floor has terrible insulation because it is freezing cold in the winter. It gets pretty uncomfortable. The faux hardwood floor also tears super easily when trying to move furniture. A huge flaw is that the breezeways flood when it rains. Some residents have to walk out to a huge puddle of water when they open their door. We've notified maintenance (as I'm sure others have too) but they have yet to fix the problem the whole 9 months we've been here. Another complaint is that no one picks up after their dogs even though there are bag/trash stations. There is s*** everywhere! I had a friend visit once and while walking around the neighborhood, she said that she has never seen such a nice place look so filthy. If only they enforced their fines for this like they do everything else. We once got fined $25 for not putting our trash bag in the tacky trash bins they make us use - simply because we decided to wash it that night. Would I recommend this place? Of course not. I have lived in much cheaper complexes and received way better treatment than I do here. Can't wait for our lease to end!

    Review 56 out of 72

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    The District at Cypress Waters

    March 2024

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