Review History for Fuckyouguys2

Elan City Centre Luxury Apartments


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Fuckyouguys2

Resident 2014 - 2015

9/4/2015

If I could give this place 0 stars, I would. I am so sick of this place. The management is so snotty and rude, they only care about getting you in and getting your money. I don't feel cared about as a person. Glass somehow got stuck in the pool and it took them two weeks to get it out, with the pool closed. If you live here, expect to never be able to park in front of your building. In the 6 parking spaces there are, 3 are reserved. Ridiculous. It's also right next to a highway, so expect noise. I haven't even lived here a year yet and I think I've seen at least 3 or 4 new people, so they clearly can't even keep a staff. The gym is decent, but there's a MUCH more amazing gym right around the corner at Telos for an amazing price. They said we had a package logged, but they never even had a package in the office for us. I just hate this place. I can't wait to move. The apartment itself is small but nice, but expect for them to argue with you about everything, not care about you, and not help you. If they do help you, except them to be snotty about it. The corporate office doesn't even have a telephone number on their website, that should tell you something. Oh also expect there to be dog feces in the hallways and stairwells. There has been dog piss in the stairwell for weeks, and there was dog piss in the hallway for at least a couple days. And it was not just a tiny puddle, it took up half the hallway. Disgusting.
    Manager

    9/11/2015

    Elan City Centre Luxury Apartments
    Clearly you are upset and venting, but let me clarify the facts. Our community was built on 7 acres and is small, however, in accordance with building codes, there IS adequate parking with over 600 parking spaces on-site. In addition, there are 16 garages available for rent. (We have 3 available now; inquire within.) I encourage anyone concerned about parking to take the time to locate the available home in proximity to the garage or closest parking area. As the same for pet owners that want to be close to one of our three dog parks.This is a multifamily residence and there are 330 homes sharing the same space.There was an incident involving broken glass that forced us to close and clean the pool. That is a reflection of our concern for everyone's best interest. It is unfortunate that some pet owners are irresponsible and don't clean up upon an accident in the hallway or report it to the office to be cleaned. This is a very COMMON complaint. If you are researching ratings for your future home you are probably seeing this a lot. Our competitors with the lowest ratings of 19% to the highest with 83%, they ALL have this issue. While our team does monitor and clean the property each morning, it may occur at any time during the day or night. We always respond as soon as we are aware of an accident. We, Elan City Centre and Greystar, strive for excellent consumer service. Surveys are sent quarterly, upon move in, and upon completion of a service request to ensure satisfaction. Greystar is the largest management company in the Nation. This explains the staff turn over as associates have been promoted and it is not a negative reflection. Greystar's website does contain endless information about our company and contacts. However, the immediate contact is myself, the Property Manger. Thank you -Amanda

    Review 84 out of 139

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    Elan City Centre Luxury Apartments

    March 2024

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