Review History for Kosgei

Cortland North Dallas


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Kosgei

Resident 2013 - 2014

11/25/2014

We lived in this complex for a year. Before we moved in the front office staff were friendly but this changed as we prepared to move out. I email them that we moving out in over 60 days, they advised that we submit in writing. We did as advised. We cleaned the apartment and moved out on time and returned the keys. Three weeks later we received a bill from third party (Riverstone) for over $ 1,000. The charges ranged from carpet cleaning $625 to unpaid utilities and other unrealistic and unjustified charges. We are now fighting to get explanation and stop these charges damaging our credit as the claimed in the letter. These charges is not fair, true nor even realistic. The apartment was in good condition when we moved out. How they came up with these charges, they can't even explain themselves. When we contact Garden at Vail for explanation, they referred us to third party called Riverstone. Riverstone is claiming they received information from Garden at Vail. We are considering a law suit to get some fairness in this situation. I won't advise NOBODY to rent this complex. They treat you like piece of crap after moving out and charge ridiculous amount and threaten to take you to collection.

    Review 214 out of 431

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    Cortland North Dallas

    March 2024

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