The Mercantile Place
#17,473 #316 #2,947

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The Mercantile Place

1800 Main Street, Dallas, TX 75201
(58 Reviews)
$1,548 - $2,225/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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1 Bed, 2 Baths

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2 Bedrooms

2 Beds, 2 Baths

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Studio

Studio, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Mercantile Place Reviews

(58)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospective ā€¢ Visited 2023

12/26/2023

Horrible!

This place is full of BS canā€™t even call the leasing office you must email! Communication here is terrible! After trying 3 times to tour Iā€™m done! They have a AI system thatā€™s faultyā€¦ it emailed me an appointment timeā€¦ I wentā€¦ then I noticedā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2018 - 2023

    6/5/2023

    Steer clear of all the buildings owned by this company

    I have lived in both The Element and Mercantile since 2018. Management has changed at least 3 times since living here. The only thing they've successfully MANAGED to do a GREAT job of is to run a historic building into the ground. I should've movedā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2022

      7/11/2022

      All elevators are down, smells like garbage

      I have been living here for two weeks now, and there has been only one working elevator majority of the time. I live in the 20th floor and this is a pain in the butt. It's also not safe for residents, in any type ofā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2017 - 2021

        9/28/2021

        I lived in the Continental. All of the buildings at the Merc are unkept and have major security breeches.The building was stellar when I moved in. It slowly turned into Motel 6 and Super 8. My car was broken in to due to the securityā€¦Ā See More >
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          anonymous

          Resident ā€¢ 2018 - 2021

          7/17/2021

          Spectacularly mismanaged, dumpsterfire of a property. Influx of the trashiest tenants in the last 1.5 years. Gross negligence, blatant violations, and price drops to invite Section 8 crowd. It's the new "hood" and slum of DTD. Brookfield Properties, and building management is awful in everyā€¦Ā See More >
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            jgilley1972

            Resident ā€¢ 2019 - 2021

            4/16/2021

            I have lived there a little over a year and a half ,in the beginning it was great but as time has gone by the management team has fallen apart they claim they are luxury apartments but wait until I share the pictures of myā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2018 - 2019

              10/10/2019

              AVOID THE FRUSTRATION AND DON'T WASTE YOUR TIME AND MONEY MOVING TO EITHER OF THE PROPERTIES HERE!!! I have been here a year now and I can't wait until my lease is up to leave this dump. Buyer beware, the property website pics are 10-15ā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2016 - 2019

                2/12/2019

                The pre valentines dinner was great. We had an amazing time. There was a four course menu with great tasting drinks and music. The servers were awesome. We would definitely like to attend this event every year if they will have it.

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                  anonymous

                  prospective ā€¢ Visited 2018

                  11/27/2018

                  Do not move to this building! The leasing staff is the worst. They do not return calls or are friendly at all. I have lived in Downtown Dallas for almost 20 years and was looking to move out of the Statler (another mismanaged mess) andā€¦Ā See More >
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                    MichelleAMP

                    Resident ā€¢ 2016 - 2018

                    1/14/2018

                    I've lived in a lot of places and I can without a doubt say this is by far my favor! The staff has changed over the years but is only getting better! I've heard people complain but that's what people do I guess. But it'sā€¦Ā See More >
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                      NoForestCity

                      Resident ā€¢ 2016 - 2017

                      7/23/2017

                      If you've ever aspired to live in Section 8 housing while paying full-price luxury rent, The Continental is for you! Love music? Here you will have your fill of inconsiderate neighbors who pollute your home with their music, no matter whatā€¦Ā See More >
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                        t.ruth828

                        Resident ā€¢ 2015 - 2017

                        7/4/2017

                        HORRIBLE Management. They have ZERO concept of customer service and resident safety is their last concern. They are focused on what they "can do" to residents as opposed to thinking of our safety. The have eliminated security, no more security patrol and very poor responsivenessā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2013 - 2017

                          5/24/2017

                          Lipstick on a pig! On the surface the Merc and the Element LOOK like nice buildings but the overall build quality is very poor and management is living in the dream world where they act as if they are managing the nicest, most exclusive building downtown.ā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2016

                            5/9/2017

                            LOW BUDGET!!! If you are a woman of means, society, Class, or Beauty this place will be your worst nightmare! I was harassed constantly the staff was so thirsty always watching me every move on security cameras critiquing everything i did! the manager onceā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2015 - 2016

                              11/2/2016

                              This place is the worst. The management is a joke and makes exceptions for certain people but not others. They also don't enforce any rules when it comes to pets and people cleaning up after their pets. The leasing staff is also like a revolvingā€¦Ā See More >
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                                anonymous

                                prospective ā€¢ Visited 2016

                                2/15/2016

                                I am moving from Oklahoma City to Dallas for a job transfer, Mercantile Place looked so amazing online It EXTREMELY disappointing once I got there. One of the leasing agents, shes very young and has long brown hair. I would prefer not to name anyā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2015 - 2016

                                  2/5/2016

                                  After living here for 8 months, just before Christmas, Dec. 18th, I got $5,000 stolen from my apartment. I made police reports and notified head of security who came to take a statement but his attitude was so careless and condescending that I was justā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2014 - 2015

                                    4/19/2015

                                    Some of these reviews have me wondering if they live in the same place as I do. The staff is very friendly. In fact, it is very easy to have a normal everyday conversation with them that has nothing to do with theā€¦Ā See More >
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                                      txttu13

                                      Resident ā€¢ 2013 - 2014

                                      12/17/2014

                                      I would not recommend this place to anyone. I was very excited to move into this place, but have come to find the management is really awful. Despite their nonexistent personalities and negative attitudes it really seems they are only there to get people toā€¦Ā See More >
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                                        T_BEAR

                                        Resident ā€¢ 2013 - 2014

                                        11/22/2014

                                        RUDE!!!! RUDE!!!! RUDE!!!! HORRIBLE!!!! Leasing Agents!!! BE WARNED!!! Since day one the leasing agent I worked with was rude to me and my apartment finder. I almost did not live here because of the leasing agent being complete ----- about everything. she got mad because she hadā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2009 - 2014

                                          8/19/2014

                                          Location and amenities are very good but dealing with the management is the worst thing about this property. The management culture is to make your life a living hell. From their "friendly concierge" all the way to leasing staff, all are there to give youā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2013 - 2016

                                            2/29/2016

                                            Update: I have now lived in the Merc for about 3 years and I do not recommend this place to anyone. The management team is extremely disrespectful and don't give a ---- about what the tenants need. The fixtures in the Merc areā€¦Ā See More >
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                                              rmartinez78

                                              Resident ā€¢ 2010 - 2014

                                              3/5/2014

                                              Too put things in short perspective. Managment didn't do anything about my noise complaints for over 4 months. Now I have to move, and although by law they are required to protect the tenant, they wont. Now that I have to forcefully move before Iā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2013

                                                8/14/2013

                                                Award winning RUDENESS. I'm certain they are starring in a reality show called Amazing Rudeness. I am sad and to do business with and live among such horrid personalities.ā€¦Ā See More >
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                                                  cocohobo

                                                  Resident ā€¢ 2013

                                                  5/31/2013

                                                  Ok. I seriously don't understand what people don't like about this apartment building. I moved in a few weeks ago and I love this place. Granted the parking situation is not the best but that comes with living downtown in any city.ā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                    This community is managed by

                                                    Brookfield Properties

                                                    D-
                                                    D-
                                                    Communities
                                                    82

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 58 number of votes by renters, The Mercantile Place is currently rated 2.9 out of 5 stars.
                                                    The Mercantile Place is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Mercantile Place is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Mercantile Place is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Mercantile Place is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Mercantile Place is rated 1.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Mercantile Place is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Brookfield Properties
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    1 Bed, 2 Baths
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Mercantile Place

                                                    March 2024

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                                                    The Mercantile Place is an apartment in Dallas in zip code 75201. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,225. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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