Review History for anonymous

Turnberry Isle


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anonymous

Resident 2014

4/28/2014

The beauty of this property is surface only. The appliances are old, carpet is decent at best. The staffing at the property is always lacking. It seems that this property loses employees regularly. The maintenance staff is nice but they are a bit slow. My air conditioner broke/went down 3-4 times before they would replace. Even though they knew the air conditioner was just old and needed it replaced. If it is in the summer they will ask you to stay some where else on the weekend because they can't fix it until Monday. That was the final straw considering the Texas heat. My dishwasher would over flow and spill on the floor because of the garbage disposal. Things are just old here. The parent company is poorly ran and difficult to contact. I will never stay in a gains property again. I looked into other property and outdated mechanical items area norm.
    Manager

    4/30/2014

    Turnberry Isle
    Thank you so much for your feedback. We appreciate all that you have noted to help us better the community and your stay here at Turnberry Isle. Turnberry is a wonderful community and Gaines takes pride in all of their communities. We provide appliances to all residents and as they are no longer working we replace them with brand new ones. Carpet has a life expectancy of 5 years and we replace if it is destroyed, has pet damage or is over the 5 years old. Maintenance has recently changed and they are working to complete all work orders within 24-48 business hours. Maintenance is required to fix any emergencies that come in during the night or over the weekend. Iâ??m sorry to hear about these issues you had during your stay and we hope that you reconsider your decision to live at this property or any other Gaines properties. If you would like to discuss this any further, please feel free to contact me at 972-934-9233 or email me at manager@tiapts.com, my door is always open to discuss any of your concerns. Thank you again for your review.

    Review 46 out of 114

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    Turnberry Isle

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