Review History for anonymous

West Town Apartments


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anonymous

Resident ā€¢ 2008 - 2014

3/31/2014

Even though we lived here for 5 years in these apartments we had a lot of trouble here. It really is not a good place to live. In the first place we had water damage inside our apartment. Water went inside the carpet and the only thing that they always did was put a unit to air blow the water. The carpet was always in bad condition and when they told us that they would clean the carpet they always came months later. We also had water damage in our walls and it never got fixed. They put a white primer and it was always left there. Also were the washing and drier machine unit was the doors never worked we put in a service request and in the 5 years that we where living in the apartments they never got fixed. In the third place the parking was always trouble. There was never a place and if you came in late forget it you would have to park very far. The trash was always a problem. If they came and picked up the trash mess was always left there. Fourth, our bath tub became black and our counters also lost all there color we put in a service request and put paint over it but then the black stains came out again. fifth the staff and maintenance people are very rude. They never did anything to help with the apartment. sixth the parking lot cement was fixed but due to the bad material it became bumpy again. seventh, the sprinklers were a problem. They did nothing but just flood the sidewalk.We even had an accident when we were moving. My youngest son was carrying a heavy furniture piece and with the water and the mud created he slipped on his back and almost had a broken bone. They never worked for what they were suppose to the water got all over the place. Seventh, the apartments came with a policy that no grills are allowed due to safety hard. They gave us a one day warning in the afternoon when this was suppose to take place the next day in the morning. They never told us anything in clearly and even though this was suppose to happen to all the neighbors some still had the grills and never paid attention. They were never fair in restrictions that were applied and need informed with time on what as going on. Eight, there was several accidents that happened in the apartment and when we asked what was going on and we where never notified on the situation.Ninth, now that we moved out we never received clear instruction on the process of what we where suppose to do. They wanted to charge us for a cleaning fee. They wanted us to clean the stains out of the bath tub but these were impossible since it was done from water damage. At first they were real nice but once the inspection began they were very rude about the situation. The dog situation was also very bad. They never had clear instruction about picking up dog filth and we always had to look down to see if the path was clear. The people in the front desk never had organization in the community of these apartments. Rent was always a problem and many of the time they lost our checks or put it under the wrong apartment. They were lying on the payment that was due and since we left before the contract was terminated they wanted to charge us whatever they could.I DO NOT RECOMMEND THIS PLACE AT ALL. At first when we came in they were nice but then after a year or so it was the complete opposite.
    Manager

    4/4/2014

    West Town Apartments
    Dear Anonymous, Thank you for taking the time to review our community. Your feedback is helpful for us to know what we can do to make your home here better. In your review, you mentioned some maintenance issues like water problems, and paint issues, along with other things. I would love to talk with you personally about these concerns. Because this review is anonymous please contact me directly at 915-584-3497 or come by the office. This way I will know which unit you are in and be able to help. I know we will be able to find solutions. Sincerely, Community Manager

    Review 76 out of 146

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    West Town Apartments

    March 2024

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