Review History for lau15

MAA Starwood


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lau15

Resident 2014 - 2015

5/4/2015

RENTER BEWARE! I am going to be very honest in this review. I lived here for just over a year. BEWARE - This is a new hot spot area for crime. Frisco is said to be safe, but there is a wave of break-in's happening here and this apartment complex is the new bulls eye. I was 1 of 7 (SEVEN) break-in's in this apartment complex over the last 6 months. Even the police officer on site was targeted and these are happening mid-day. I was offered $500 reconciliation which was to go towards rent the next month (?), no payment for movers and no rent refund during month of break-in. As far as I saw, (moved immediately) nothing was done in the way of beefing up security on-site with camera's at gates, changing gate codes, camera's around amenities, etc. I understand we are responsible for our own safety, but THIS WAS THE SEVENTH BREAK-IN! Also, management sent one vague email to "inform, not alarm" residents. I think it's ironic the post below is about pit bulls - I would get one for here! It's NOT SAFE here. Also, I had a major pest issue at my apartment and don't recommend living on the back side (towards tollway). It took months to add new weather stripping under my door and not much was offered in the way of reconciliation again ($100 dollars off next month's rent one time). I stayed at my boyfriend's in building 14 and there was no issue there. As far as maintenance goes, tasks were fulfilled quickly, but recommend you would be home during maintenance visits. Pool is beautiful and fun in the summer. Walls are thin (as in most apartments), but I lived on top floor. I could hear running kids downstairs and doors slam outside my door and there is construction across the freeway that is LOUD every morning starting at 7 AM. Trash valet fee is over $30.00/ mo! Besides the lack of reaction and reconciliation for the break-in and pests, staff was often available, but that doesn't make up for everything.
    Manager

    5/6/2015

    MAA Starwood
    We take our residents' feedback very seriously and regret to hear that your experience at La Valencia at Starwood was unfavorable. We continually strive to provide outstanding customer service, and if you are experiencing any unresolved issues, please contact our leasing office so that we can help resolve your concerns.

    Review 253 out of 343

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