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Lakehouse


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anonymous

Resident 2012 - 2015

6/20/2015

We have lived here for 3 years. No complaints during first 2 years other than unskilled maintenance men. Didn't know how to truly fix problems. They did temporary fixes. Very annoying. We have an entire different opinion now for about the last 10 or so months. I think the management company over the Reserves changed and then the manager changed. The office staff never returns phone calls. I noticed that from day 1 when the current manager started. The tenants have lost respect in the managers to the point that some continually trash things. The automated gates are the biggest headache. They never work right. They hit your car because of malfunctions. Again, management never uses professionals to actually fix them. This has been going on the last year. The grounds are not kept clean like they use to be. The furniture for tenants to set on by the lake and around the grounds needs replaced. Chairs are broken, cushions are missing. They are trashy. It's embarrassing to invite guests over. Now the biggest issue this year ONLY is the pool. We pay high rent for a nice pool to use. But the pool is always closed. Management makes up excuses constantly. They need a professional pool company to take care of the pool on a regular basis so it's open and available to the tenants. Instead, they make the unskilled maintenance man work it in with his other duties. That doesn't work for the tenants. We never have a nice clean pool. The pool didn't even open this year until June and it is usually only open 2 it 3 days before they close it again. I plan to start taking daily pics of the pool and counting the days open and closed for complaint records. I will also post the broken furniture and how unkempt the property is. Another major issue that I have recently became aware of is the unprofessional and unethical relationship that the current manager has with some of the tenants. She actually gives spiffs like free covered parking to some tenants for spying on other tenants, the parking areas and the pool area for her. This type of behavior leads makes for a huge gossip fest and causes friction among the tenants. I'm an adult and I pay alot of money to live in a nice complex by the lake. Instead, I feel like I am in a preteen youth camp. I have never heard of this type of behavior before in a professional setting that you pay for to call 'home'. In the past, I would highly recommend the reserves. It had a great rating when we moved in 3 years ago. At this time, I wouldn't recommend it to my enemies. We, like many others here, will be looking for some other nice and professionally managed place to move.

    Review 19 out of 46

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