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The Reid

2934 Alouette Drive, Grand Prairie, TX 75052
(339 Reviews)
$970 - $3,340/mo
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Floor Plans & Pricing

1 Bedroom

1 Bedroom, 1 Bath

1 Bed, 1 Bath | 720 sq. ft.

$1,070 - $1,775

36 Available Units

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1 Bedroom, 1 Bath

1 Bed, 1 Bath | 600 sq. ft.

$970 - $1,750

21 Available Units

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1 Bedroom, 1 Bath

1 Bed, 1 Bath | 720 sq. ft.

$1,190 - $2,200

3 Available Units

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1 Bedroom, 1 Bath

1 Bed, 1 Bath | 600 sq. ft.

$1,105

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2 Bedrooms

2 Bedroom, 2 Bath

2 Beds, 2 Baths | 950 sq. ft.

$1,565 - $2,490

13 Available Units

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2 Bedroom, 2 Bath

2 Beds, 2 Baths | 878 sq. ft.

$1,485 - $2,410

8 Available Units

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2 Bedroom, 2 Bath

2 Beds, 2 Baths | 1,000 sq. ft.

$1,625 - $2,550

7 Available Units

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2 Bedroom, 2 Bath

2 Beds, 2 Baths | 1,000 sq. ft.

$1,440 - $2,155

1 Available Unit

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2 Bedroom, 2 Bath

2 Beds, 2 Baths | 950 sq. ft.

$1,465

1 Available Unit

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2 Bedroom, 2 Bath

2 Beds, 2 Baths | 878 sq. ft.

$1,385

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3 Bedrooms

3 Bedroom, 2 Bath

3 Beds, 2 Baths | 1,150 sq. ft.

$2,155 - $3,340

3 Available Units

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3 Bedroom, 2 Bath

3 Beds, 2 Baths | 1,150 sq. ft.

$1,955

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Managerā€™s Review Engagement

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Percentage of reviews responded to

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Managerā€™s Review Reply Time

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Average time to respond to reviews

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The Reid Reviews

(338)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2014 - 2022

1/5/2023

8 years

Resident of 8 years. 11/2014-11/2022 We have been through a lot with this place. The last straw was the safety hazard we were forced to live with for 3 months (pictured). Broken pipes from the unit above us, filled the electrical box twice with water.ā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2022

    11/9/2022

    Not a good place

    I have been living at this apartment for less than a year and I already hate it. You have to call the office multiple times to maybe get an answer. The apartments definitely get the "landlord special" in that there is paint on the edgesā€¦Ā See More >
      Review Author Icon

      Cjimenez14

      Resident ā€¢ 2021 - 2022

      2/28/2022

      Terrible. 2021 snow storm my unit was damaged I was out of my apartment even though they expected me to continue living there while there was a huge hole in my ceiling and dirty carpet. It did not get fixed for 4 months. Throughout myā€¦Ā See More >
        Review Author Icon

        grandam08

        Resident ā€¢ 2009 - 2021

        7/11/2021

        Iā€™ve been here since 2009 and my stay has been great, but these couple of months not so great these kids leave trash all in front of my stairs and food and others stuff I donā€™t know what it is. Iā€™m the only person whoā€¦Ā See More >
          Review Author Icon

          Jimmy_H159

          Resident ā€¢ 2018 - 2021

          6/22/2021

          worst place to live trash every were on the noisy tenants, maintenance is a joke have put in for repairs they wont fix, on going theft of packages, dog crap every were, tagging and towing cars with as little as a low tires, gun shotsā€¦Ā See More >
            Review Author Icon

            texhiss

            Resident ā€¢ 2018 - 2021

            2/23/2021

            Apartment had flood damage, took a year to fix the damage was not fixed right, took 2 weeks to fix dish washer, been 5 days without hot water, trash everywhere on the property, they only care about there rent and thats it..movivg soon

              Review Author Icon

              anonymous

              Resident ā€¢ 2014 - 2020

              8/29/2020

              I had been living here for a little over 5 years, every time i call the office no one answers the phone and never return calls. I had been calling them to report a trash bag that someone left there and it's been there forā€¦Ā See More >
                Review Author Icon

                Resident 751247

                Verified Resident ā€¢ 2017 - 2020

                3/10/2020

                I enjoy living here at Silver Brook Apts. Management is on top of my needs and services. I really don't do too much typing but to fill in word count , here we go. What i typed was all I wanted to type. B.HILL

                  Manager

                  3/31/2020

                  The Reid
                  Thank you for the positive review. Thank you for choosing Silverbrook as your new home. We hope you to continue to remain with us for many years to come.
                  Review Author Icon

                  Resident 751161

                  Verified Resident ā€¢ 2020

                  3/9/2020

                  Staff is friendly when I couldn't get into my apartment they tried to fix it and it still didn't work so they put an order for ADT to fix it. the washer and dryer was not installed before move in date.

                    Manager

                    3/31/2020

                    The Reid
                    Thank you for your feedback. We do take these reviews seriously so we can improve on our customer service. Please contact the office if you are still having issues with your front door lock.
                    Review Author Icon

                    Resident 751139

                    Verified Resident ā€¢ 2019 - 2020

                    3/9/2020

                    Exelent so far and they have security at night. Always cleaning the areas and the residents are nice. If i have to reccomend this apartment complex to someone i will do. Another thing i like is the parking is not limited.

                      Manager

                      3/31/2020

                      The Reid
                      Thank your for the positive feedback. We will share with the entire team. We strive to do our best and give our residents great customer service. Thank you for choosing Silverbrook as your home.
                      Review Author Icon

                      Resident 749255

                      Verified Resident ā€¢ 2020

                      3/3/2020

                      Segun mi experiencia...el ambiente muy tranquilo, la localidad muy c?ntrica, pero en el servicio se quedan cortos. El port?n de control de acceso lleva da?ado m?s de un mes...en el apt que ocupo muchas fallas, algunas ya corregidas.

                        Manager

                        3/31/2020

                        The Reid
                        Thank you for you feedback. My apologizes that we fell short and did not meet your expectations. If you are still experiencing an issue please contact the office.
                        Review Author Icon

                        Resident 741897

                        Verified Resident ā€¢ 2020

                        2/4/2020

                        The staff was extremely helpful and friendly. They made the move in process so easy and enjoyable. The apartment complex is beautiful and well kept. My apartment was clean and ready for move in when I arrived.

                          Manager

                          2/11/2020

                          The Reid
                          Thank you for positive feedback and so happy we were able to meet your expectations. Thank you for choosing Silverbrook as your new home.
                          Review Author Icon

                          Resident 737772

                          Verified Resident ā€¢ 2020

                          2/3/2020

                          I like the community, everyone is so nice and the grounds are taken care of on the regular basis. I went to office staff and they were quick in putting my work order into the system. I am happy with the maintenance staff.

                            Manager

                            1/21/2020

                            The Reid
                            Thank you for your feedback. I will share with the team at the property. We will definitely see how we can improve the appearance of the grounds,
                            Review Author Icon

                            Resident 737064

                            Verified Resident ā€¢ 2019 - 2020

                            1/17/2020

                            Now I understand why the ladies were breaking their lease when I was moving in. No one should have to continually call about the temperature inside of their apartment. I had to put paper towel under the sink and around the dishwasher to keep airā€¦Ā See More >
                              Manager

                              1/21/2020

                              The Reid
                              My sincerest apology that we have not resolved your maintenance issue in your home. Please contact the property manager so we get this handled immediately. Thank you for bringing this to our attention. We will visit with the onsite office team to ensure items handled more promptly moving forward.
                              Review Author Icon

                              Resident 734387

                              Verified Resident ā€¢ 2019 - 2020

                              1/8/2020

                              Have not lived her long enough to give a complete review. Move in was wonderful and easy. There were a few problems I hope to resolve soon. Surrounding area including upstairs neighbor does indeed have sounds, airport exit but not anything that completely off putting.ā€¦Ā See More >
                                Manager

                                1/8/2020

                                The Reid
                                Good morning! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We are glad that you and family loved some of our amenities and we look forward to continue serving you. Sincerely,
                                Review Author Icon

                                Resident 732486

                                Verified Resident ā€¢ 2019

                                12/31/2019

                                I moved here in July 2019. I moved to this property because I like the way I got treated when I inquired about a 1bedroom unit. Since I have moved in I haven't had any problems with anything. It's very quiet and clean they doā€¦Ā See More >
                                  Manager

                                  1/8/2020

                                  The Reid
                                  Good morning! Thanks for taking the time to share your opinion on Apartment Ratings with others. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Sincerely, Silverbrook staff.
                                  Review Author Icon

                                  Resident 730799

                                  Verified Resident ā€¢ 2019

                                  12/24/2019

                                  Overall staff is really friendly And the apartment is near a lot of great places,butthe apartment I moved in has been poorly painted and has really old appliances hopefully they will contact me soon and get this problem fixed soon.

                                    Manager

                                    12/30/2019

                                    The Reid
                                    Thank you for your review. Our community has some upgraded units that might fit your needs. I encourage you to contact the office so we may possibly transfer you to a unit that meets your request.
                                    Review Author Icon

                                    Resident 727458

                                    Verified Resident ā€¢ 2019

                                    12/13/2019

                                    The staff is helpful, courteous, and professional. The promotional rental rates are competitive, but do not include various fees that are required such as Valet trash service which you cannot opt out of. Residents are generally nice but many do not clean up after theirā€¦Ā See More >
                                      Manager

                                      12/13/2019

                                      The Reid
                                      Thank you for your feedback. We always strive to give the best possible service. We would encourage you to contact the office and let us know the areas that need to be cleaned and we will be able to take care of this. Some of our units are renovated with new black appliances and if that is something that you are interested in; we can certainly discuss a possible transfer at the end of your current contract.
                                      Review Author Icon

                                      Resident 720582

                                      Verified Resident ā€¢ 2019

                                      11/23/2019

                                      Phone calls take too long to be answered by the office staffers on emergency maintenance issues. Some of the wall have illegal entries that allow outsiders to enter the apartment at any time. People enter from the convenience store nearby. Not too safe.

                                        Manager

                                        11/25/2019

                                        The Reid
                                        Dear Resident; We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up to my office and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to me directly by email silverbrook@bhmanagement.com I want hear all about your concerns and address them in the most suitable way. I look forward to hearing from you. Your feedback makes us better. Sincerely, Veronica Castillo Property Manager
                                        Review Author Icon

                                        Resident 718462

                                        Verified Resident ā€¢ 2019

                                        11/16/2019

                                        It was fine everything was hand6in a timely manner . It is conveniently located near shopping centers, the mall and places to get a.nice meal. Close to highways and major cities, there are several state parks just miles away.

                                          Manager

                                          11/18/2019

                                          The Reid
                                          Thanks for sharing your review with us and the community!
                                          Review Author Icon

                                          Resident 717578

                                          Verified Resident ā€¢ 2017 - 2019

                                          11/13/2019

                                          I dnt have anything to add at this time. The only thing i would like is that the pet owners pick up after their pets.Also if other tenants would not speed and watch out for kids playing.I think if speed bumps were added it wouldā€¦Ā See More >
                                            Manager

                                            11/22/2019

                                            The Reid
                                            Thank you so much for your feedback. Thank you for choosing Silverbrook as your new home.
                                            Review Author Icon

                                            Resident 709189

                                            Verified Resident ā€¢ 2019

                                            10/22/2019

                                            It's great!!! Up to date, spacious and quite. The landscaping is beautiful. The apartments come with an alarm system and VALET TRASH PICK UP. NOW THAT WAS THE WINNER FOR ME!!!! I AM VERY PLEASED THAT I CHOOSE TO LIVE HERE AT SILVERBROOK APTS.

                                              Manager

                                              10/23/2019

                                              The Reid
                                              We are incredibly grateful that you took the time out to leave us this note. Its Residents like you that make our job wonderful. We look forward to continue serving you and your family.
                                              Review Author Icon

                                              Resident 709139

                                              Verified Resident ā€¢ 2019

                                              10/22/2019

                                              I am enjoyed my appartment it's nice. Its pretty quiet. Of course there are children playing having fun outdoors which is nice to see. Plenty of parking in my complex, No parking issues. Its accessible to the highway and 20min to the DFWā€¦Ā See More >
                                                Manager

                                                10/23/2019

                                                The Reid
                                                We are so grateful for your kind words. Thanks for sharing your review with us and the community!
                                                Review Author Icon

                                                Resident 706693

                                                Verified Resident ā€¢ 2019

                                                10/14/2019

                                                Jen was great. The other 2 staff members I have communicated with were not so great. The first one was rude and short tempered. The second lady was nice but did not seem to know what was going on. I have only been at theā€¦Ā See More >
                                                  Manager

                                                  10/15/2019

                                                  The Reid
                                                  We apologize that we did not meet your expectations. Thank you for letting us know the areas that we can improve. Please contact the property manager so we can address any further issues that you might have.
                                                  Review Author Icon

                                                  Resident 703989

                                                  Verified Resident ā€¢ 2018 - 2019

                                                  10/7/2019

                                                  These days finding apartment is somewhat like having a feeling that 'you don't have a home or you can't afford a home yet'. Very few leasers and or apartment management tend to understand a difference between being a little empathetic to the renters and orā€¦Ā See More >
                                                    Manager

                                                    10/8/2019

                                                    The Reid
                                                    This review made our day! Thank you.

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $20. Restrictions: Breed restrictions may apply.. Pet Limit: 1
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $20. Restrictions: Breed restrictions may apply.. Pet Limit: 1
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Business Center
                                                    • Fitness Center
                                                    • Outdoor Kitchen Area
                                                    • Pool
                                                    • Sports Court
                                                    • Tennis Court
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                                                    Leasing

                                                    The Reid Apartments are strategically situated to provide easy access to major highways, shopping centers, entertainment options, and some of the best schools in the Grand Prairie Independent School District. Whether you're commuting to work or exploring the city, you're never far from your destination.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    S2 Residential

                                                    C
                                                    C
                                                    Communities
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                                                    Questions & Answers (2)

                                                    Ebony.Ingram
                                                    Asked on: 07/18/2021
                                                    Q:Ā If IĆ¢ā‚¬ā„¢m still driving my car and my tags are out , but I live here and I park my car yall will tow it because the tags are out ? Why is that ?
                                                    Anonymous
                                                    Asked on: 11/16/2017
                                                    Q:Ā What are the utilities that are included or are the utilities excluded and are separately paid by the renter?

                                                    Frequently Asked

                                                    S2 Residential
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Restrictions: Breed restrictions may apply.
                                                    Pet Limit: 1
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Restrictions: Breed restrictions may apply.
                                                    Pet Limit: 1
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    (800) 564-5903

                                                    March 2024

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                                                    The Reid is a 600 - 1,150 sq. ft. apartment in Grand Prairie in zip code 75052. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $970 - $3,340. Nearby cities include Arlington, Pantego, Duncanville, Euless, and Cedar Hill.

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