The individuals in the business office are wonderful and pleasant. However, I feel that Juan does not belong with a staff of high caliber. He brings the reputation of the community down because he is unreliable. All of the leasing agents, security,and grounds crew are exceptional. Juan has devalued the experience and I think he is incompetent.
Manager
9/26/2013
5401 Chimney Rock
We are sorry to hear that you have not been completely satisfied with your experience 5401 Chimney Rock. We take our residents concerns very seriously and want to assure you that yours are being acknowledged.
Although the grounds at 5401 Chimney Rock receive regular pest control services, should you feel that your home is in need of extra attention, we encourage you to contact the leasing office and we would be happy to arrange this for you.
If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly at customerservice@imtresidential.com. We value you as a resident and appreciate you taking the time to provide us with feedback.