Review History for anonymous

Houston House Apartments


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anonymous

Resident 2012 - 2013

1/21/2013

RUN IF YOU STILL CAN!!!! GO TO POST RICE LOFTS!!! Or anywhere else for that matter... Great location. OK apartment. and that is where the positive aspects stop. TERRIBLE staff. Really, it's just the "director" as she likes to call her self when she goes around tooting her own horn. I've heard of people getting stuck in the elevator, it finally happened to me last week. Of course no one even apologized to me for this inconvenience because there is at least one broken out of only 3 available nearly every day. There are three treadmills in the gym 2 of which have not been working for a while and the only one working one is incredibly loud and obnoxious and likely won't be working much longer. Don't worry about what the lease says when you move in, because they will change it at their leisure. When I moved in the 9th floor community area was 24 hours, 2 months later it all closes at 11. They also added a new rule about only 4 guests being allowed into your apartment, which they enforce STRICTLY day or night. You literally can not have 5 or 6 friends over for lunch in your apartment. The leasing agent told us some completely off the wall lie that you could download an app for the washers and dryers that would text you when your clothes are finished. This was completely false. Where on earth do you even come up with stuff like that? When you have a problem you likely won't be able to talk to management. The one time I did actually get a hold of the director she told me she wouldn't discuss anything over the phone and hung up on me in the middle of my sentence. They also actively tow peoples cars for random reasons. They will come in your apartment unannounced and without warning. You are offered 0 privacy and 0 rights once you sign that lease. I lived in Post Rice Lofts before I lived here and I just want to cry for leaving them. I thought having the nicer pool and balcony was worth it. I was DEFINITELY wrong. If you can't even have guests or family over to enjoy the nice apartment with you, what is the point? Seriously, the WORST apartment picking decision of my 10 years of renting. Oh yeah and someone was robbed inside the parking garage a few weeks ago because the exit door to the garage is always getting stuck open so anyone and their brother can just waltz right in. Which is why I give it low points for safety that and the broken elevators, I consider that pretty unsafe. Parking is OK if you have a small car, but it is the city after all so that is expected. I give noise a low rating because the hallway doors are so poorly sealed that calling them sealed is an overstatement. They slam shut and people can hear your conversations from the hallway even if you are all the way out on your balcony sometimes. That noise doesn't usually travel into the apartments but it definitely destroys your privacy if that is an important thing to you. Literally if someone sneezes in their apartment you can hear it when you are in the hallway. I give it low construction because over half of my plugs were installed wrong and don't work right and ive had EXTREMELY BAD leaky windows that flooded my bedroom and a kitchen counter that was never even secured whatsoever until way after I moved in and still seems to be too loose. This place looks cool before you move in but there are tons of other great high rises downtown. I wouldn't recommend this place for the price to my worst enemy.
    Manager

    5/30/2018

    Houston House Apartments
    Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 713.308.2000. We look forward to speaking to you soon!

    Review 98 out of 167

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