Review History for anonymous

Milano Apartments


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anonymous

Resident 2012 - 2015

1/22/2015

I've been living at Milano for close to 3 years now. Everything was great. Yes, maintenance was a bit slow but nothing too bothersome. I don't normally write reviews but I can no longer sit silent. A few months ago, the property was bought by Harbour Group. They cleaned house by removing the old office staff and bringing in a new manager. The good thing is that they kept Ally ( who's great btw). Anywho, with any new relationship everything starts off rosy. There was talk about adding a trash valet ( to help with the overflowing dumpster problems), adding in a kitchen by the pool, a dog park, yada...it all sounded great. But that's when the problems began. The trash valet was implemented in December which works great. The issue is that they started charging fines for leaving your trash can out during the day. I understand rules are rules but how can you fine people and THEN send out a notice about the rules???! Makes no since. Their reasoning "you had all last month to figure it out". Figure what out...there was no notice about the "rules" and that they were taking affect apparently "sometime" in January. You would think the polite thing to do is to give a warning before the fine but no, that's too courteous. My next concern/issue is the new office staff. The new manager is not the friendliest person and often gossips with the new office guy while residents are waiting to be helped. Look, I'm just trying to pay my rent, I don't want to overhear weekend highlights. The office is scheduled to close at 5:30pm but I've gone around 5:15pm and the doors are locked, lights off. What happened to customer service? I've been rushed off the phone multiple times when calling in to ask a question or made to feel like I'm wasting their time by calling in the first place ( I guess being a resident and paying rent doesn't count for anything). Sad to say, I used to love coming in the office to chat with the former staff, but I'd rather avoid it now and pay my rent online. All in all, Milano is/was a great place to live. With the way things are going they are looking to price everyone out of home and aren't giving good customer service to warrant the price increases. Harbour Group has promise but unless they change their office staff ( accept Ally) there will be a mass exodus. I see more people moving out then moving in. I'm counting down the months till my lease ends then I'm OUT OF HERE. With seeing how they deal with fines, I doubt they would be reasonable in working a nice renewal offer. Apparently, it's all computed using credentials of apartments they WANT to be like instead of the credentials they have now...based on my neighbors who tried to work out a deal with no avail ( the old staff would provide upgrades and parking if you asked).

Review 58 out of 191

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Milano Apartments

March 2024

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