Review History for anshul02

Old Farm Apartments


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anshul02

Resident ā€¢ 2014

10/29/2014

Pathetic, unresponsive and rude staff and unethical management. Dont move here, else you will repent after signing the lease. My job got transferred and I had to move within 2 months of signing the lease. I faced following issues: 1. Water pressure is very weak, so you get a weak flow in shower. Initially i thought its because of faulty shower, so I lodged a complaint in maintenance office. But nobody came to attend it even after 2 days. Then my wife went upto them and found the maintenance guy on the way, and asked him to check directly. He came and changed the shower, but it was still the same. 2. Apartment complex gates are always faulty, sometimes they close, sometimes they dont. 3. They charged me $215 for returned check for application fees plus $75 as penalty for returned check. However, that check had already cleared from my bank 1 month back. I went to leasing office and tried to discuss. The lady at front desk was rude and all she could verify was the check number which got returned. Then I asked to talk to her manager. First she said manager is in a call, which is their most common excuse. When I insisted on not going from there, she went inside and talked to her manager. I also followed her in the room and talked to manager. Manager's first response was "No it was your check, I remember your name". I asked her to show me the returned check, then she said we don't have it!!! Then after a while she started searching something in her computer, and finally asked me to show the check copy from my online bank statement. I went back home and brought check copy. When I came back, manager said I am done for the day and I will take care of it first thing in the morning. Fine. Next day, I went to leasing office again in the evening, only to be told by front desk that all managers are on leave that day. Its been 1 week since then, that wrong returned check debited to my account is not reversed. 4. Due to my job situation, I had to terminate the lease early. I asked them how much early termination penalty needs to be paid by me. They told me I have to pay rent for rest of the unexpired period of lease, which was 4 months. It was big amount, so I doubly checked the lease agreement. Lease agreement clearly says early lease termination penalty of 2 months rent + 30 days notice. I went to leasing office again and showed them the agreement. TO my surprise, they disregarded it completely and said its 4 months rent. They went completely rude and said you have already talked to everybody here, then why asking again. On top of it, when I asked them to give me a receipt of the penalty amount paid, they simply refused and said its illegal for us to give you a hand written receipt. If I ever move to Houston again, I will never look towards this apartment again or to any property owned by riverstone group.

    Review 268 out of 427

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