I lived at this apartment complex from January 2013-August 2013, with a 7 month lease, and I LOVED it. Considering the price of rent and the location, this is really the best complex I've found for the money. The management staff was actually friendly to me for the ENTIRE 7 months, NOT just when I signed the lease. They helped with everything, including making maintenance repairs quickly. At one point, I was considering downsizing into a 1 bedroom and I was prepared for the staff to be rude and unhelpful, but they not only helped answer all my questions, but they offered solutions that SAVED me money, not COST me money, and we all know that most apartment complexes will steal your last penny. I never had an issue with water being shut off here, as some people have noted. The biggest issue I had was my A/C went out in the middle of summer, and they fixed it the very same day. The automatic gates are often non-functioning, which is sometimes annoying, but I never had any issues with crime. I had one of the upgraded 2 bedroom, 2 bathroom apartments, and the quality of the finishes was great! Nice hardwoods, nice granite, and big living spaces. I have lived in several apartment complexes and this is the ONLY one that I would actually recommend. I moved out because I was moving to another part of Houston, but I am actually considering going back because I haven't found any places I like as much as The Reserves! Only downside is that I wish they had a pool!