Review History for Erica Denise

Walden Pond Apartments


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Erica Denise

Resident 2012 - 2015

7/2/2015

For the rent prices, one can find a far better up kept and safe complex with professional staff members. Grounds: always subpar. The "fountain' if you can call it that, always has a foul smell along with an green film on top. Cars with flat tires sit in the parking lots for months and there is ALWAYS trash and furniture scattered around the property. The jacuzzi at the pool has never worked and is always unclean. Units: old, not maintained well at all. There are no modern fixtures, maintenance is slow to respond to issues, and you will find roaches constantly. Safety: NONE! My apartment was broken into. Maintenance took 2 hrs at night to come to my apartment not to 'fix' my door but to 'patch' it up. After a year, the door is still not fixed. I had to pay to have the locks changed and carpet cleaned from which the intruder somehow cut himself and tracked blood through my carpet. Since the, I have counted 6 letters on my door of "robbers or sexual assaults' in the complex. Staff: Beyond unprofessional! They have lost numerous packages, will leave you waiting in the office for 10 - 15 minutes before acknowledging your presence, never have a consist method of payment, and put important information on your door rather than making a phone call or sending an email.
    Manager

    7/2/2015

    Walden Pond Apartments
    Thank you for bringing these issues to our attention. We value our community and work hard to keep it clean. We are fortunate to have residents who take pride on our community's appearance by helping us keep the grounds clean. Our residents come first , so we would like to solve this situation to the best of our abilities. Please contact me at 281-497-7317 or waldenpondmgr@greystar.com. We look forward to speaking with you soon.

    Review 62 out of 167

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    Walden Pond Apartments

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