Review History for rohoma

The Onyx


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rohoma

Resident 2014 - 2015

3/21/2015

When I moved into my apartment, I was really excited to be here since I was new in Houston. But a few weeks in, the cockroach problem started. I have had pest control come out so many times, yet these little buggers just don't seem to go away - the reason being that the garbage drums are always overflowing. They have 4 garbage drums for at least 10 buildings. And with gross garbage comes the stray animals. There are at least 6 stray cats roaming around the grounds like they own the place. I have complained to the office and they told me to contact animal control - did that as well to no avail. The grounds are riddled with potholes. Driving around the grounds is like riding a roller coaster because your always going up and down and sideways to avoid hitting a pothole. The security is barely there. My car has had its window broken and the management didn't care. The parking situation is horrible. They are trying to reorganize the whole thing but the situation has just gotten worse. You have to pay $25 for parking every month or drive around for an hour to find parking. The situation is so bad that when my husband was having heart issued and I had to call an ambulance, my husband had to walk to the ambulance because they couldn't bring a stretcher to our apartment. I would not recommend anyone move here.
Manager

6/12/2015

The Onyx
Dear Rohama: I apologize for the roach situation you've been having in your apartment, nevertheless all we can do is to continue to have Envirotrol spray for treatment and follow up with the recommendations. I believe you have spoken with us about this situation. In reference of the garbage situation we do have 10, 6 yard dumpsters on the property and we now have them service 4 times a week versus the 3 times we where doing originally. We have many residents who reside in our community that do enjoy living here and we continue to strive to offer our residents a pleasant lifestyle.Please stop by the office to speak with me regarding any other situation you might have in the near future. Our doors are always open. Thank you, Maria Morales ' Community Manager.

Review 46 out of 96

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The Onyx

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