Review History for anonymous

Deer Cross Apartments


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anonymous

Resident 2013

9/18/2013

I have had several issues with Deer Cross Apartments. First off, the staff is extremely dismissive and rude. The maintenance men take weeks at a time for a simple repair. My husband and I have been here for only four months and we've already had to put in about a dozen work orders, only half of which have been fixed. Out ac is prehistoric so it freezes up all the time and drives up our power bill(keep in mind we keep our ac set on 75 all of the time.) The parking is a nightmare. There is no visitor parking so by the time I get off work I have to park 4 or 5 buildings down. The security people on site don't answer their calls so I'm forced to walk across the parking lot alone at night. Once some man even offered me crack. Pretty shady for a place that charges us $671 a month for a 1bd/1ba.
    Manager

    9/18/2013

    Deer Cross Apartments
    Thank you for your feedback. We value all reviews because this lets us know what we're doing right, as well as where we can improve. It sounds as though you've had some unfavorable experiences with our maintenance team. We take pride in the service that we offer, and we make it our primary goal to exceed the expectations of our residents. I regret that we were not able to do that for you before now, and I simply ask for the opportunity to do so. I'd like to address any outstanding maintenance issues and hopefully deter your bad experience into a better one. As for the parking, it is on a first come basis. There is additional parking for visitors near the office. We do not provide security. We do have a Community Monitor that lives onsite that is utlized for noise complaints and that walks the property to protect our asset. If you ever have anyone offer you drugs, please contact the police and also let the property manager know in order for us to address trespassers. Please contact me directly at dswindoll@lumacorp.com or 214-361-6666, ext. 108 in order for us to address the issues you have been dealing with. Best regards, Dandi Swindoll Regional Supervisor

    Review 38 out of 95

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