I lived in a ------ for years and finally thought that this was an upgrade for me and my kids but boy was I wrong. The managers are so rude and fake, they will not work with you if you have a problem. Don't be surprised that when you walk in they will be nice but then sign the contract and the true colors will show. My kids were always up at night because of the noise and when I complained to the lady, she said there is nothing I can do. But of course, when the cops are involved, everyone becomes nice and friendly. This was my experience and I hope you listen and learn
Manager
10/5/2012
Deer Cross Apartments
Thank you for your feedback, as we value the good and bad. The good lets us know what we're doing right, and the bad lets us know where we can improve.
As you have experienced, apartment living can sometimes force us to deal with noisy neighbors, which can be cumbersome. Sometimes the best approach is to politely let the neighbor know they're disturbing you, as they may not even be aware they are. If that doesn't rectify the disturbance, then let your community manager know, and they will take the appropriate steps to resolve the situation.
We take pride in providing excellent customer service. I apologize that you didn't receive the resolution you sought, and ask that if you do have an issue or concern that you feel isn't resolved at the community level, please feel free to contact me directly at dswindoll@lumacorp.com, or at 214-361-6666, ext. 108.
Dandi Swindoll
Regional Supervisor
LumaCorp