Review History for anonymous

Cherrybrook Place Apartments


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anonymous

Resident 2013 - 2014

6/21/2015

The management here is an absolute joke. I have never had worse customer service/satisfaction than I have from when I lived here. EVERY single time I try to apply at a new apartment I get turned down, because the managers at Cherrybrook refuse to update their records, stating I have paid off my broken lease. I paid it off in December. I have a 15 minute conversation with the managers where THREE times they stated, "We NEVER spoke with XXX at complex XXX", then five minutes later they would say, "Oh, XXX never said any of that to us." When I first moved in, I informed that my refrigerator was FULL of bugs. They said they would take of it, and never did. I could not get rid of the bugs and they infested my food in the fridge/freezer. The parking is a joke. There are reserved spots everywhere, and maybe only 30-40 non-reserved spots. However, there are many more apartments than there are parking spots. There was literally never anywhere to park. Not to mention, the paint was worn off the reserved spots, so that you couldn't tell one spot from another. (This got my truck towed one day- I was extremely unhappy.) They tried to evict my boyfriend when he had two weeks left in is lease term. He went to court and fought. The court ruled in his favor, and passed a judgement stating, "He must pay X amount of dollars, and Cherrybrook Place must give him a RELEASE OF JUDGEMENT on the eviction once paid." He paid the amount, the apartment complex signed it, then told him they were not, under any circumstances giving him the ROJ. It's a YEAR later and they still won't give it to him. When we went to the office to speak with the managers, the head manager began YELLING at us, and when I tried to interject to get everything to calm down, she put her hand IN MY FACE, and told me that I needed to shut my mouth and she wasn't going to listen to anything I had to say. They never had the larger pool open because, and I quote, "We want to see if residents actually want to use it. We will only unlock it and clean it if people request it." Their late notice paperwork is a joke. The whole reason my boyfriend got "evicted", is due to a clerical error they made THREE times- on two late notice papers, AND online. We paid the amount online, then they came by a week later and told us we needed to get out because we were overdue for full rent. Then when we asked them how that was possible, because we had paid the amount shown due on the paperwork, and online, they told us it was our fault because we should've known better. Not that it was their fault they don't check their paperwork before sending it out. We got 2 dogs halfway through his lease term, and they outright refused, on MULTIPLE occasions to allow us to pay pet rent. The dogs were underneath the weight limit, and within the breed restrictions. Then they fined us up the *** for having unauthorized pets. We went, AGAIN, to pay the pet deposit, and they still refused. If I could rate the place negative stars, I would. I wouldn't even let someone I hate live here. It's absolutely disgusting, and a horrible, horrible place to live.

    Review 12 out of 52

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    Cherrybrook Place Apartments

    March 2024

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