Cottages at Leon Creek
#8,477 #102 #1,436

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Cottages at Leon Creek

12839 Berthoud Lane , San Antonio, TX 78249
(25 Reviews)
$2,200/mo
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Floor Plans & Pricing

2 Bedrooms

2 Beds, 2.5 Baths

$2,200

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

2.5

Grounds

2.0

Safety

1.8

Office Staff

2.7

Maintenance

2.5

Neighborhood

3.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

6

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A

Average time to respond to reviews

2.67 days

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View Community Timeline

Cottages at Leon Creek Reviews

(22)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1222980

Verified Resident 2023 - 2024

2/3/2024

It's wonderful living here when maintenance can get here in a timely effort. It's a college area so you will hear loud music, loud cars, and arguments/conversations late at night. Staff is professional, it just seems to take a while to get things done. You… See More >
    Manager

    2/8/2024

    Cottages at Leon Creek
    We appreciate your feedback and understand that you have some concerns about the maintenance response times at Cottages at Leon Creek. We are dedicated to providing a comfortable living environment for all our residents and will take your feedback into account to improve our services. Please feel free to contact us at cdleon@liverangewater.com or (210) 598-8824 to discuss your concerns in more detail. Thank you, Cottages at Leon Creek.

    Updated Review

    Review Author Icon

    Resident 1221307

    Verified Resident 2022 - 2024

    1/29/2024

    Overall "ok" living experience. Experience has not lived up to promises sold when lease was signed. Poor communication. Frequent changes that do not benefit tenants. Cost of rent is not proportional to services offered.… See More >
    Manager

    1/31/2024

    Cottages at Leon Creek
    We're sorry to hear that your experience at Cottages at Leon Creek has not met your expectations. We strive to provide quality service and communication to all of our residents and regret to hear that this has not been reflected in your experience. We take your feedback seriously and will strive to improve our services. Please feel free to contact us at cdleon@liverangewater.com or (210) 598-8824 to discuss your concerns in more detail. Thank you, Cottages at Leon Creek.
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    12/3/2023

    don’t do it

    To begin with, this place is pretty pricey. Which could be understandable if all the amenities were top notch and maintenance was on point. Neither is the case. the units were updated, but only painted cabinets, cheap fixtures and a stainless steel sink and reftidgerator.… See More >
      Manager

      12/4/2023

      Cottages at Leon Creek
      We're sorry to hear about your experience at Cottages at Leon Creek. We understand your concerns and we appreciate your feedback, as it helps us to improve our services. Please reach out to our management team directly so we can better understand the issues you're facing and work towards resolving them. Our goal is to ensure all residents enjoy their living experience at our community. You can reach us at 210-598-8824. Thank you, Cottages at Leon Creek.
      Review Author Icon

      Resident 1199016

      Verified Resident 2023

      11/13/2023

      terrible. waiting nearly 1 month for a maintenance call-still not received. Moved in to broken window, missing fridge shelves, missing poles in closet, broken glass in yard. The office doesn't answer the phone. Office hours are terrible. The gates are broken. They don't allow normal… See More >
        Manager

        11/16/2023

        Cottages at Leon Creek
        We're disappointed to hear about your experience. Your feedback is crucial to us as we strive to provide a comfortable living environment for all our residents. We encourage you to connect with our management team about the concerns you have about the community. We aim to address these issues promptly and efficiently. Please contact us at 210-598-8824. Thank you, Cottages at Leon Creek.
        Review Author Icon

        Resident 1177964

        Verified Resident 2023

        9/7/2023

        We were informed it wouldn't be a party community anymore when we moved in, but it has been nothing but since moving in, the pool has been crazy loud and people are drinking glass bottles and smoking weed. They stay way past closing time and… See More >
          Manager

          9/11/2023

          Cottages at Leon Creek
          We are sorry to hear that you have been experiencing disturbances at our community. Please know that we take your feedback seriously and strive to maintain a peaceful living environment for all our residents. We encourage you to report any noise disturbances or rule violations to our on-site management team so that we can address them promptly. Additionally, we have strict policies in place against glass bottles and smoking on the property, and we will remind all residents of these policies. If you have any further concerns, please feel free to contact us at your convenience. Thank you, Cottages at Leon Creek.
          Review Author Icon

          Resident 1130137

          Verified Resident 2022 - 2023

          4/10/2023

          very unorganized and many things in the house were broken and not cleaned properly. It was an issue getting our mail in the beginning. after months of questions and difficulty finding answers to our problems, they finally were able to fix things in the house… See More >
            Manager

            4/11/2023

            Cottages at Leon Creek
            We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office or give us a call at (210) 640-2453. Thank you. - Cottages at Leon Creek, Community Director
            Review Author Icon

            mjnederhoed@gmail.com

            Resident 2022 - 2023

            2/9/2023

            Fun Living Experience

            Thank you to the management team at the Cottages. I see you working daily to make this a fun place for people to live. You have really helped to make this a positive experience for me while I have lived here and have quickly assisted… See More >
              Manager

              3/28/2023

              Cottages at Leon Creek
              We are delighted to hear of your overall wonderful experience! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! - Cottages at Leon Creek, Community Director
              Review Author Icon

              Resident 1076141

              Verified Resident 2021 - 2022

              10/17/2022

              there are more issues than I could ever type out. maintenance doesn’t come unless you bother them so much that they end up getting mad at you and then do a bad job. We have liver here for almost two months now and STILL have… See More >
                Manager

                10/17/2022

                Cottages at Leon Creek
                We are sorry you feel this way. Our goal is to maintain the highest ethical standards and principles while being honest, trustworthy and humble in all our words and actions. We would be happy to discuss this with you and invite you to come by our office, give us a call at (210) 598-8824. Thank you. - Cottages at Leon Creek, Community Director
                Review Author Icon

                Resident 1073405

                Verified Resident 2022

                10/8/2022

                I would not reccomend anyone to live here. These homes are marketed as newly renovated but it is poorly done and the floors look horrible. The concrete floors at Walmart look better than the ones in my home. The front office is extremely hard to… See More >
                  Manager

                  10/10/2022

                  Cottages at Leon Creek
                  We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office, give us a call at (210) 598-8824. Thank you. - Cottages at Leon Creek, Community Director

                  Updated Review

                  Review Author Icon

                  Resident 1031467

                  Verified Resident 2022

                  9/15/2022

                  Totally disappointed in this community. Presentation of model townhouse was awesome. But, once getting in to the townhouse, it was very disappointing. Swimming pool hasn't been kept up. It's always closed. Maintenance issues take too long for response even the emergency ones. Might as well… See More >
                    Manager

                    9/15/2022

                    Cottages at Leon Creek
                    We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office, give us a call at (210) 598-8824 Thank you. - Cottages at Leon Creek, Community Director
                    Review Author Icon

                    Resident 1065806

                    Verified Resident 2022

                    9/13/2022

                    The place cares about you signing the lease after that good luck. They don't service anything ever but still demand the rent I've had no hotvwater since moving in here the pipes make crazy noises and I've had to fix or pay to be fixed… See More >
                      Manager

                      9/13/2022

                      Cottages at Leon Creek
                      We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office, give us a call at (210) 598-8824. Thank you. - Cottages at Leon Creek, Community Director
                      Review Author Icon

                      Resident 1065074

                      Verified Resident 2022

                      9/11/2022

                      Waste of money. Pools always closed, gyms closed. Things are vandalized all the time. Pay for wifi and trash valet and trash never gets picked up and wifi sucks. This place is honestly way too much for the amenities always being closed and maintenance never… See More >
                        Manager

                        9/12/2022

                        Cottages at Leon Creek
                        We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office or give us a call at (210) 640-2453. Thank you. - Cottages at Leon Creek, Community Director

                        Updated Review

                        Review Author Icon

                        deanne.wilke2@gmail.com

                        Resident 2022

                        9/4/2022

                        I had apipe break in the kitchen and flooded the kitchen and the living room. Over 3 hours later I still have not seen the maintenance man. Now I notice my AC IS OUT FOR THE 4TH TIME SINCE MAY!. They refuse to come until… See More >
                          Review Author Icon

                          Resident 1061286

                          Verified Resident 2022

                          9/2/2022

                          terrible communication, no organization. Maintenance always takes forever and then completes orders without actually repairing anything. Our Toliet floors having been rotting out since we moved in and it still hasn’t been fixed… See More >
                            Manager

                            9/2/2022

                            Cottages at Leon Creek
                            We appreciate your feedback. We value our residents and take pride in providing a great place to live, so we apologize for any issues you’ve had. We would like to address your specific needs to improve your experience, so please stop by the office or contact us at (210) 640-2453 at your earliest convenience. Thank you – Cottages at Leon Creek, Community Director
                            1.0(1 rating)
                            Review Author Icon

                            Resident 1060889

                            Verified Resident 2022

                            9/1/2022

                            Hehshshhshshsshshhshshshshshshshshshshshshshshshshshshshshs

                              Manager

                              9/1/2022

                              Cottages at Leon Creek
                              Thank you for this excellent rating! We are honored to have earned your high recommendation. - Cottages at Leon Creek, Community Director
                              Review Author Icon

                              Resident 1056743

                              Verified Resident 2021 - 2022

                              8/20/2022

                              Sucks. Some staff members do not even know what to do. Maintenance takes forever to get to you house. They tell you one thing and then another. They just don’t know what’s going on and don’t have their stuff together. People always ask about this… See More >
                                Manager

                                8/22/2022

                                Cottages at Leon Creek
                                Thank you for your feedback. Our desire is to always provide our residents with the service they expect and deserve, and we sincerely apologize if you feel we've ever fallen short of this goal. We would love to speak with you about your concerns in an effort to resolve any issues. Please come by our office, call us at (210) 598-8824 at your earliest convenience. Thank you. - Cottages at Leon Creek, Community Director
                                Review Author Icon

                                Resident 1038962

                                Verified Resident 2022

                                6/24/2022

                                It's different? Nrbebbebdbsbsvvsvsvsvvsvsvsvsvvsvsvvsvsvsvsvvsvsvsvvsvsvcsc

                                  Manager

                                  6/24/2022

                                  Cottages at Leon Creek
                                  We wish we could have earned a higher star rating. We are more than happy to address any concerns you may have. Please feel free to swing by the office or give us a call at (210) 640-2453 with more information. Thank you. - Cottages at Leon Creek, Community Director
                                  Review Author Icon

                                  Resident 1038353

                                  Verified Resident 2022

                                  6/22/2022

                                  Really we have amenities for nothing everything broke in the office or shall I say café computers are never on pool table had no sticks half of the balls are missing ping pong table has no balls or paddles to play like everything… See More >
                                    Manager

                                    6/22/2022

                                    Cottages at Leon Creek
                                    We are sorry to see that you have not had the positive experience that we seek to provide all our residents and guests. We would like the opportunity to speak with you personally and ask that you come by our office, call us at (210) 598-8824 when you have time. Thank you. - Cottages at Leon Creek
                                    Review Author Icon

                                    Resident 1036409

                                    Verified Resident 2022

                                    6/16/2022

                                    Overall I’ve liked it here for the past couple of months, only issues would be getting through to them on their phones and maintenance requests getting done faster. Other than that we love it here. Pools badass, gyms NICE (2 levels), a lot of… See More >
                                      Manager

                                      6/16/2022

                                      Cottages at Leon Creek
                                      Thank you for this great review! We are pleased to hear that everything was up to your expectations. Thank you. - Cottages at Leon Creek, Community Director
                                      Review Author Icon

                                      Resident 1027022

                                      Verified Resident 2022

                                      5/18/2022

                                      I would not recommend you live here unless the upper management makes some big changes to the way they advertise and run the place. There are collage kids who do not belong here every day, utilities that do not work, and the "smart bundle" was… See More >
                                        Manager

                                        5/18/2022

                                        Cottages at Leon Creek
                                        Thank you for taking the time to review. At Cottages at Leon Creek, we strive to provide excellent customer service and a comfortable environment for current and future residents to come home to and their guests. We are sorry to hear that we did not achieve these goals with you, and we assure you this is not typical. I would like to help and invite you to stop by the office or contact me at (210) 640-2453 at your earliest convenience. Thank you again for your time. – Cottages at Leon Creek, Community Director
                                        Review Author Icon

                                        Resident 1025339

                                        Verified Resident 2022

                                        5/13/2022

                                        I am excited about my new place and look forward to meeting new people here. I am not a student, so will not go to the pool in the evenings. There is already many people there listening to loud music. Other than that the… See More >
                                          Manager

                                          5/13/2022

                                          Cottages at Leon Creek
                                          Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office, give us a call at (210) 598-8824 when you are able. Thank you. - Cottages at Leon Creek
                                          Review Author Icon

                                          Resident 1022758

                                          Verified Resident 2022

                                          5/6/2022

                                          Absolutely beautiful community and the friendliest staff I've ever known. Quiet place to call home in a rather hidden area. I feel quite at home. I grew up a military brat and this community reminds me a lot of base housing.

                                            Manager

                                            5/6/2022

                                            Cottages at Leon Creek
                                            Thank you for this great review! We are pleased to hear that everything was up to your expectations. Thank you. - Cottages at Leon Creek, Community Director

                                            Features & Amenities

                                            Laundry
                                            • Laundry in Units
                                            Pets
                                            • Dogs Allowed
                                            Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                            This community is managed by

                                            RangeWater Real Estate

                                            B+
                                            B+
                                            Communities
                                            267

                                            Questions & Answers (1)

                                            Anonymous
                                            Asked on: 03/19/2018
                                            Q: How easy is it to find guest parking?

                                            Frequently Asked

                                            Based on 25 number of votes by renters, Cottages at Leon Creek is currently rated 2.8 out of 5 stars.
                                            Cottages at Leon Creek is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                            Cottages at Leon Creek is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                            Cottages at Leon Creek is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                            Cottages at Leon Creek is rated 1.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                            Cottages at Leon Creek is rated 3.3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                            Cottages at Leon Creek is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                            Managers have responded to 100% of their community reviews in the past year.
                                            Managers have replied within 2.67 days to their community reviews in the past year.
                                            RangeWater Real Estate
                                            Dogs Allowed
                                            2 Beds, 2.5 Baths

                                            Check Availability

                                            Cottages at Leon Creek

                                            March 2024

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                                            Baths

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                                            Cottages at Leon Creek is an apartment in San Antonio in zip code 78249. This community has a 2 Beds, 2.5 Baths, and is for rent for $2,200. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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