The Branch at Medical Center
#19,019 #259 #3,216

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The Branch at Medical Center

7207 Snowden Road, San Antonio, TX 78240
(165 Reviews)
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Floor Plans & Pricing

1 Bedroom

A4

1 Bed, 1 Bath | 780 sq. ft.

See Floor Plan Details

A1

1 Bed, 1 Bath | 620 sq. ft.

See Floor Plan Details

A2

1 Bed, 1 Bath | 622 sq. ft.

See Floor Plan Details

E

1 Bed, 1 Bath | 600 sq. ft.

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 890 sq. ft.

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B2

2 Beds, 2 Baths | 935 sq. ft.

See Floor Plan Details

B3

2 Beds, 2 Baths | 982 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

C-

Review Ratings

Noise

3.0

Grounds

2.0

Safety

3.0

Office Staff

2.0

Maintenance

1.0

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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The Branch at Medical Center Reviews

(165)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023

5/15/2023

horrible, avoid

I made sure to call and check if my unit was ready to move in and was told to be there before 5pm. After coming back with my concerns, this same man told me he never said to be there before 5, he said the… See More >
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QueenDragonbug

Resident 2021 - 2022

2/17/2022

It's the worst place I've ever lived in my life there's bed bugs coming down from above there's people cyber bullying you on your phone there's killings there's people sleeping on my doorstep there's trash everywhere the garbage cans are disgusting… See More >
    Review Author Icon

    anonymous

    Resident 2021 - 2022

    2/9/2022

    Lots of gun violence and drugs. DON'T MOVE HERE TRUST ME! IF YOU COME LOOK AT A OPEN UNIT ASK ABOUT THE SQUATTERS AND WHY THEY HAVE SO MUCH VIOLENCE AT NIGHT. I'VE EVEN SEEN 1 PROSTITUTE SMH.. RATS ROACHES AND TONS OF POLICE ??… See More >
      Review Author Icon

      Shaun_B385

      Resident 2018 - 2022

      1/17/2022

      They close work orders when they don't do the work. I have put in multiple work orders in since February 2021 and they still haven't fixed nothing. Everytime I ask about it they tell me they will look into it and never get back to… See More >
        Review Author Icon

        Fel_M

        Resident 2020 - 2022

        1/15/2022

        Terrible. I currently live here and I feel so unsafe in my own home. If I could break my lease I would today. Shootings every week on the property, mailboxes get broken into weekly.. now someone broke into the office and stole keys and files.… See More >
          Review Author Icon

          anonymous

          Resident 2019 - 2021

          8/25/2021

          The temp staff here (with the exception of two females) are absolutely terrible here. We’ve had requests dating back to April when we had rainfall and our unit started flooding with water due to the foundation. You were able to hear the water drip through… See More >
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            anonymous

            Resident 2021

            8/12/2021

            DO NOT LIVE HERE. I currently live here and since I have moved in my washer-drier attachments, AC, and Dishwasher have all been broken and all of my calls and maintenance requests have been ignored since 7/28/21. This is after they moved me into an… See More >
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              Wizegirlzinc

              prospectiveVisited 2021

              6/21/2021

              People are really haters and liars. I can't wait to move in. The staff is awsome and if you don't pay rent then off course you will have a bad experience else where too. It's beautiful and the staff is awsome I can't wait to… See More >
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                anonymous

                Resident 2019 - 2021

                5/10/2021

                This apartment complex is infested with rodents(rats, mice, raccoons). The management does nothing. Water leaks everywhere, mold, etc. This place should be shut down. DO NOT MOVE HERE. The phone doesn't get answered in the office, maintenance literally does nothing except walk around with buckets… See More >
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                  anonymous

                  Resident 2020 - 2021

                  2/20/2021

                  Amanda and lilly office staff are rude this company just took over and are the same as the old management they dont answer the phone they turn the water off with no notice at all. The aprt are falling apart. The maintenance dont fix nothing… See More >
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                    anonymous

                    Resident 2020 - 2021

                    2/3/2021

                    The Branch at Medical Center has new management as of 2021. Horrible across the board. Rat infestation, leaks in ceiling and floor, old outdated plumbing and door bells, outdated water heaters and extreme hot and cold water. As of 2/3/2021, it has gotten a bit… See More >
                      Review Author Icon

                      Coralis_G

                      Resident 2020 - 2021

                      2/2/2021

                      Worst place you will find, management won't help you at all. Apartments are super dirty and when I moved they didn't even had a fridge in there. Paint job is horrible, bathroom is so nasty. DON'T RENT HERE!… See More >
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                        Tasha_J313

                        Resident 2020

                        12/14/2020

                        This place is absolutely awful. Do not let the site pictures fool you. They're a complete lie. The indoor pool hasn't been heated in years. It's freezing. The gym is crap, half the equipment is broken. Last summer, the pool by the office had glass… See More >
                          Manager

                          12/14/2020

                          The Branch at Medical Center
                          We are very sorry that you feel this way about our community, Tasha. We strive to provide exceptional customer service and a place that you are proud to call home and we regret to see that we have failed you in that respect. We strongly encourage you to reach out to us at (210) 615-4600 so we can discuss your concerns in detail and work towards a solution. Thank you for taking the time to give us your feedback and we hope to hear from you soon.
                          Review Author Icon

                          Pmathis

                          Resident 2020

                          9/26/2020

                          I'm not going to sit here and talk anyone out of renting here, I'll just tell you our experience using facts then let you decide. Let me start by saying this was the worst experiences I've ever had in my life. We moved in late… See More >
                            Manager

                            9/28/2020

                            The Branch at Medical Center
                            We are very sorry that you feel this way about our community and that your experience here was so poor. We understand that these problems are extremely frustrating to endure in your home. We apologize that the lease breaking process went so poorly for you, however we were following our policies that were mutually agreed upon. If there is anything that we can do to resolve these problems, please reach out to us at (210) 615-4600 so we can discuss this in detail and work towards a solution. Thank you for taking the time to give us your feedback and we hope to hear from you soon.
                            Review Author Icon

                            anonymous

                            Resident 2017 - 2019

                            7/14/2020

                            This is the second google review I have written, however my overall experience living here for two years was TERRIBLE!!!! If you see a good review it might be because the management was putting resident's name's in a drawing for a $50 gift card if… See More >
                              Manager

                              7/14/2020

                              The Branch at Medical Center
                              We are very sorry to hear that you feel this way about our community. This review came in anonymously, but we are able to recognize you based on duplicate reviews on other websites.We are unable to locate you as a community member in our system based on the name provided in these other reviews, so we strongly encourage you to reach out to us at (210) 615-4600 so we can discuss your concerns and clear up any misunderstandings. Thank you for taking the time to give us your feedback and we hope to hear from you soon.
                              Review Author Icon

                              anonymous

                              Resident 2020

                              3/19/2020

                              [Revised To Current. Deleted/Reposted Reflecting Ongoing Disregard On Their Part] Inadvisable > Less Than A Star "Deteriorating Conditions Where The Management Team Chastises Your Concernments (Especially With Follow-Ups Over Forgotten/Deleted Work Orders) Followed By Maintenance Crew Hazing When You Address The [Patching Up One Thing… See More >
                                Manager

                                3/21/2020

                                The Branch at Medical Center
                                This review came in anonymously, but similar wording was used in previous reviews. We will attempt to reach out to the community member we believe this review belongs to. We genuinely would like to speak with you about your concerns and work towards a solution. We encourage you to reach out to us by calling (210) 615-4600 or by emailing info.thebranchatmc@presidiumre.com. We hope to hear from you soon.
                                Review Author Icon

                                anonymous

                                Resident 2019

                                3/8/2019

                                The branch is the worst place you can ever move to , I highly recommended not moving in here . Let's see I don't know where to begin . Let's start off with the staff here thinks it's okay to not answer our calls !… See More >
                                  Manager

                                  3/13/2019

                                  The Branch at Medical Center
                                  We are so sorry to hear that this has been your experience. We would really like to speak to you in person or over the phone. This way we can go over your concerns in detail and work towards a solution. Your review came in anonymously, so we are not able to reach out to your directly. We encourage you to please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. Thank you for taking the time to reach out to us and we hope to hear from you very soon.
                                  Review Author Icon

                                  anonymous

                                  Resident 2019

                                  2/5/2019

                                  The new management and staff is absolutely AMAZING! Marlyn and Letty have been so helpful and have done everything they can to accommodate my needs! The maintenance guys are always out doing something and they work very hard! I've lived here for a little over… See More >
                                    Manager

                                    2/7/2019

                                    The Branch at Medical Center
                                    Thank you so much for taking the time to give us a review and for your very kind words. Should you ever need anything from your Branch team, please do not hesitate to reach out to us by calling (210) 615-4600 or by stopping by the leasing office. Thank you again for your time and please have a wonderful day.
                                    Review Author Icon

                                    anonymous

                                    Resident 2019

                                    1/14/2019

                                    I moved out due to a family medical emergency with my father and left the apartment as I found it when i rented it, actually i had my friend fix the dishwasher that made a mess on the floor and leaked downstairs. I left the… See More >
                                      Manager

                                      1/18/2019

                                      The Branch at Medical Center
                                      This could be anything from an early termination fee for breaking your lease (if that is what occurred) to damages that were found after move out. We have no real way of knowing at this time, because this review came in anonymously. Please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. We would be happy to look into this for you and make sure we are all on the same page. Thank you for taking the time to reach out to us and we hope to hear from you very soon.
                                      Review Author Icon

                                      MadaboutMaintenance

                                      Resident 2017 - 2018

                                      10/2/2018

                                      Recently moved out and absolutely worst experience ever. My air conditioner broke in May and my lease ended at the end of September, it's still not fixed. The office staff gave me attitude whenever I went in to complain and the property manager blatantly ignored… See More >
                                        Manager

                                        10/9/2018

                                        The Branch at Medical Center
                                        We appreciate that you took the time to give us a review and we are very sorry to hear that you feel this way. There are items in your review that we do not agree with you on, but we completely respect your opinion and right to express it. We understand that you have already moved out. We hope you have found a home that better fits your needs and wish you nothing but the best. Thank you again for your time and please have a great day.
                                        Review Author Icon

                                        anonymous

                                        Resident 2018

                                        10/1/2018

                                        This is the worst place i ever stayed my apartment caught fire and the office manager told me i had to stay in the apt until monday with black soot and smokey and breathing that stuff in here also the manager or regional accused me… See More >
                                          Manager

                                          10/9/2018

                                          The Branch at Medical Center
                                          We believe there may be some miscommunication here, so a member of the management team will be reaching out to you. Just to confirm the process that has to take place. There is also a little more to the story than you put here in your review, but we do not want to get into a back and forth online. A member of the management team will be reaching out to you again to go over the process that will need to take place. We appreciate that you took the time to reach out and we will be in touch again very soon.
                                          Review Author Icon

                                          anonymous

                                          Resident 2017 - 2018

                                          9/13/2018

                                          Second and third floor Apartments seem to think it is okay to just throw things over their balcony behind the apartments. Maintenance does not remove items thrown back there for weeks. Garbage from a lot of the apartments is left in front of the doors… See More >
                                            Manager

                                            10/9/2018

                                            The Branch at Medical Center
                                            We are extremely sorry to hear that this has been your experience. We want you proud to call our community your home and we apologize for failing you here. This review came in anonymously, but we would really like to speak to you over the phone or in person. This way we can go over each of your concerns in detail and work towards a solution. We encourage you to please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. We appreciate that you took the time to give us your feedback and we hope to hear from you very soon.
                                            Review Author Icon

                                            doglover898

                                            Resident 2017 - 2018

                                            3/12/2018

                                            I have been living here since October. they didn't do a walk through of the apartment but I was in a rush to get one so I didn't mind. the day of move in they said it would be ready by a certain time. nope.… See More >
                                              Manager

                                              3/13/2018

                                              The Branch at Medical Center
                                              Thank you so much for taking the time to give us your feedback and we are so sorry this has been your experience so far. We are not okay with this and a team member will be reaching out to you today to make sure we address each of your concerns and come to a solution for you. One quick one we would like to mention is the online payments. If you use your actual checking account (routing number and account number) vs using a debit or credit card, there is no fee. If you use a credit or debit card, the issuing company for that card will charge a fee. Your other concerns we do want to address with you either in person or over the phone, so we can make sure they are taken care of. You can also reach us at (210) 615-4600 or by stopping by the leasing office. Thank you again for taking the time to give us this feedback and we apologize again for any inconvenience.
                                              Review Author Icon

                                              Krystal_H315

                                              Resident 2017

                                              11/15/2017

                                              My names Krystal walker and my husband and I live here and love it. We currently live in a 2 bed 2 bath. They are very courteous to there residents and I like that they do stuff for the residents like the turkeys handed out… See More >
                                                Review Author Icon

                                                anonymous

                                                prospectiveVisited 2017

                                                8/15/2017

                                                All of the staff here at The Branch is awesome! Since the first day so walked in and asked about leasing, I was treated like a person and not just a possible renter. They had the utmost respect. Their kindness was remarkable. The entire leasing… See More >
                                                  Manager

                                                  9/19/2017

                                                  The Branch at Medical Center
                                                  Thank you so much for taking the time to give us your feedback. We strive for excellent customer service at The Branch and are so happy that you can see this firsthand. Thank you for your kind words. Should you ever need anything from us, please do not hesitate to reach out by calling (210) 615-4600 or by stopping by the leasing office. Thank you again for your time.

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Off Street Parking Available
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: $200. Fee: $350. Rent: $15
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Deposit: $200. Fee: $350. Rent: $15
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • BBQ and Picnic Area
                                                  • Balcony or Patio
                                                  • Bar Area
                                                  • Chef Inspired Fully Equipped Kitchen
                                                  • Clubhouse
                                                  • Courtyard
                                                  • Faux Wood Floors
                                                  • Fireplace
                                                  • Fitness Center
                                                  • High-Speed Internet
                                                  • Indoor Swimming Pool
                                                  • Kitchen Pantries
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Online Resident Services
                                                  • Outdoor Storage Space
                                                  • Package Receiving Service
                                                  • Pool
                                                  • Short Term Lease Available
                                                  • Townhomes Available
                                                  • Volleyball Court
                                                  • Walk In Closets
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                                                  Leasing

                                                  *Special Savings: Move in today and your first month's rent is only $99 for ALL floor plans! If you also look and lease your home today, we'll waive your deposit!* You won't find savings like this anywhere else so stop by and lease today! *Some restrictions apply, please contact the office for details. The Branch at Medical Center Apartments is home to those that live, work, and play in the Medical district of San Antonio. Located near Methodist Hospital, Christus Santa Rosa Hospital, Southwest Children s Center, Murphy VA Medical Center, and the University of Texas Health Science Center, living at The Branch at Medical Center Apartments puts you in the heart of San Antonio s Medical district. Enjoy being within close proximity to all of your conveniences Wal-Mart, Super Target, and HEB or just 10 minutes from premiere shopping at The Shops at La Cantera or fun at Six Flags Fiesta. The Branch at Medical Center Apartment homes feature spacious one and two bedroom homes and stellar amenities such as our indoor pool or 3,000 sqft fitness center. Experience a Better Way of Living at The Branch at Medical Center Apartments where community members will enjoy both professional on-site management and maintenance teams whose goal is to serve you.
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                                                  Office Hours

                                                  • Sunday: 01:00 PM - 05:00 PM
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 05:00 PM

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 165 number of votes by renters, The Branch at Medical Center is currently rated 2.7 out of 5 stars.
                                                  The Branch at Medical Center is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Branch at Medical Center is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Branch at Medical Center is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  The Branch at Medical Center is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  The Branch at Medical Center is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  The Branch at Medical Center is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Dogs Allowed
                                                  Deposit: $200
                                                  Fee: $350
                                                  Rent: $15
                                                  Cats Allowed
                                                  Deposit: $200
                                                  Fee: $350
                                                  Rent: $15
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Check Availability

                                                  The Branch at Medical Center

                                                  March 2024

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                                                  The Branch at Medical Center is a 600 - 982 sq. ft. apartment in San Antonio in zip code 78240. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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