Review History for lilmomma63

Flats On Chapel


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lilmomma63

Resident 2010

6/5/2010

Very Disappointed! Bad Business Policies.

Moved to Waco, TX to start a new job, had been out of work for a whole year. Looked at a few apartments before looking at Saddle Brook West, felt it was the best location and better looking apartment that I had seen in Waco area thus far, all the ameneties needed, fair price had a special going on, but wanted to look at more apartments before deciding. The girl in the office was very non-chalant and unfriendly, but told me if i wanted the apartment, i needed to fill out the application, which I had no problem doing, but if you fill out the application, you are also signing a lease that you are locked into if approved. My experience in renting apartments was that you don't sign a lease until you are approved and if you decided in 72 hours to change your mind and not move in, you were okay and wasn't locked into a lease. A couple of days after sigining the lease, I had received a call for a better job offer in another state, contacted Saddle Brook West and said I would not be moving in, I was told at that time that I was obligated to pay the rent through the six months of the lease I had signed and there was no breaking their lease. Most apartments let you out of your lease by paying one additional month. I moved in the apartment and stayed three of my six months because I wanted the new position that I was offered. I gave a three month notice that I would be vacating the apartment, had all my utlilities disconnected and I borrowed money to pay up two and a half months of what was owed for the remaining three months. I did not want this to reflect on my credit report and I have had great rental history in the past. Later I kept receiving bills to pay the utilities, I called the office and was told I was still reponsible to pay the monthly untilties throughout the duration of the lease and that they had deducted the monry from the money I sent in good faith to pay on the remaining lease. Ninety dollars so far on electric and forty so far on the water, I said no way, I am not there, so how can you charge for utilities that is not on or being used, plus costing more than what I was paying when I was living there, of course they always give you their stories about their rules and procedures which are so out of the ordinary. I don't trust them, how am I to be sure the apartment has not rented out again and they haven't just taken my money? I have tried to contact their corporate office, left several messages to discuss this matter and no one has returned my calls. I will just go to the news people because this apartment here is absurd, they don't even have a laundry facility on site and no parking for visitors, just assigned parking for the residents. I tried to owe up to my obligations but in return getting the run around and plenty of the unusual. Nice apartments just bad staffing, polcies and procedures, no wonder everyone was moving out. Plain rip off!

    Review 30 out of 54

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