Review History for spartanme

Brookville Townhomes


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spartanme

Resident ā€¢ 2009 - 2010

2/11/2010

Many of the residents helped each other dig themselves out and the incompetent people Brookville hired to do snow removal were so lazy that they dumped dirty ice and snow in the paths of doorways and walkways and on cars, when there was and still is a huge area not even at the end of the block where it was very obvious people were depositing the shoveled snow. I can't even get in my trashcan right near my door because the stupid contractors Brookville hired literally dumped snow and ice right on top of it! I literally cannot get out of my back door because of it and I will be calling the City of Alexandria regarding this because this is a fire hazard. They also dumped snow right onto the block where it leads to the sidewalk and I nearly broke my leg trying to walk well over a block back to my house due to the lazy nature of how the snow was removed. There needs to be new management because the person in charge there is not a professional when it comes to hiring the right kind of people and actually checking out the work they do. Anyone with good sense who is approving work to be done on property should have sense enough to get up off their lazy --- to check out what was being done, especially when it's being paid for. This snow issue should NEVER have been handled this way. Many of my neighbors agree whole-heartedly with me. We are all mad as hell. They didn't even put any salt down and let the snow turn further into hard ice. How trifling is that? I called the office and Tracey the manager got b*tchy with me--uncalled for. Next time my heater goes out (it has already 6 times within the last 2 months and the last night it did maintenance did not bother to show up), I will be calling the city to report it. The manager Tracey needs to be fired. I DO NOT feel sorry for her. Dreyfuss needs to stop hiring inexperienced people to do the work of professionals, especially for what they charge in rent. I do not recommend anyone move into this community.
    Manager

    2/22/2010

    Brookville Townhomes
    Good Afternoon, I would first like to say that I'm sorry that you felt inconvenienced because of the way the snow was plowed. I'm not sure you know this, but my staff and I are all residents here as well, so your experience is our experience. During the snow storm, we tried to provide as much coverage for the snow removal as we possibly could. We hired contractors to plow the snow and shovelers to shovel. Unfortunately, there was just too much snow and no where to put it. My maintenance team worked with the contractors around the clock putting down salt and shoveling to try and keep pathways clear, but as you know the snow just kept coming. The contractors plowed through the snow and did not dump snow on any cars. I know this because I was out walking the property the night they plowed and I spoke to them personally while they were working. Again, I'm sorry you felt inconvenienced, but we did the best we could. My trash cans were buried in the snow also, as well as my car, but it was not due to the negligence of the contractors. Again, it was because there was just too much snow. In regards to when you called the office, I believe you were the one yelling and screaming. I understood that you were upset about the situation, but I didn't deserve the tone and the verbage you were using. I treat everyone with respect and would expect that same treatment. I make myself available for any resident who has a complaint about anything and I welcome them in my office at all times. If you have a maintenance issue and it has not been resolved, please call me at the office and I'll be happy to assist you. I want you to know that we really appreciate your residency here at Brookville as we do with all of our residents. I'm sorry that this issue has create such a negative experience for you, but I assure that we'll continue to offer you the best service that we possibly can. Thank you for your review and please call me if I can assist you further. Enjoy your day!

    Review 60 out of 148

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    Brookville Townhomes

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