Review History for ldeg8119

Reserve at Potomac Yard


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ldeg8119

Resident 2011 - 2012

7/10/2012

I have no important complaints about the complex itself, but I had a horrible time with the move in and move out process. I had no assistance from the management company on either end. They did not walk through the apartment with me, they did not tell me I needed to reserve the elevator. They gave me no information when I moved in other than the date and the location. When I moved out, it was more of the same. They never contacted me to let me know what was going on with the move out or the lease; I had to contact them on every occasion. They did not do a walk through the apartment with me or assist me with any other information. It was a very confusing process. The biggest issue; however, is that they charged me a lot of money for "cleaning" upon move out and refused to give me a break down of what the payments were. I am a very clean person on a daily basis, plus I spent four hours cleaning the day I moved out and I had the carpets professionally cleaned. I do not understand why I was being charged so much. They sent me pictures of a dirty fan (my fault, I did miss that) and the toilet paper roll that I left behind in the bathroom for the next tenant with no explanation or monetary breakdown. How these items added up to over $200 is beyond me. I emailed and called the leasing office over and over again, and no response. I called and emailed the corporate office, no response. I finally paid because I didn't want it to affect my credit, but I am really disgusted and disappointed at how shady this company has been.
    Manager

    7/17/2012

    Reserve at Potomac Yard
    Thank you for taking the time to post your feedback. I of course want our residents to be proud to call The Reserve at Potomac Yard their home, and I read every review about our community. It is important to know where our residents think we missed the mark, as well as where we have done well - so that we can improve The Reserve at Potomac Yard for everyone. I am sorry you had a negative experience. If you have any questions or concerns about how our fees are assessed, please let me know, and I would be happy to discuss them with you. You may contact me any time at coerter@eqr.com or at (703) 299-0300.

    Review 59 out of 300

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