I have no important complaints about the complex itself, but I had a horrible time with the move in and move out process. I had no assistance from the management company on either end. They did not walk through the apartment with me, they did not tell me I needed to reserve the elevator. They gave me no information when I moved in other than the date and the location. When I moved out, it was more of the same. They never contacted me to let me know what was going on with the move out or the lease; I had to contact them on every occasion. They did not do a walk through the apartment with me or assist me with any other information. It was a very confusing process. The biggest issue; however, is that they charged me a lot of money for "cleaning" upon move out and refused to give me a break down of what the payments were. I am a very clean person on a daily basis, plus I spent four hours cleaning the day I moved out and I had the carpets professionally cleaned. I do not understand why I was being charged so much. They sent me pictures of a dirty fan (my fault, I did miss that) and the toilet paper roll that I left behind in the bathroom for the next tenant with no explanation or monetary breakdown. How these items added up to over $200 is beyond me. I emailed and called the leasing office over and over again, and no response. I called and emailed the corporate office, no response. I finally paid because I didn't want it to affect my credit, but I am really disgusted and disappointed at how shady this company has been.