Review History for anonymous

Reserve at Potomac Yard


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anonymous

Resident 2008

7/7/2008

I have been living here for about two months now and carefully read all of the reviews (mostly negative) of the Reserve before choosing to rent here. The reason why we ultimately chose this property is because we thought it was a good value for the location. Although they have since raised the rent, it's still either on par or slightly cheaper than a lot of apartments up the road in crystal city and i can say from experience that a lot of those apartments are smaller, older and generally not as nice. In terms of my experience with the management, i have nothing but truly positive things to say. I will give two examples of what i thought was excellent service on their part. Shortly after moving in, my roommate noticed a problem with his shower leaking water onto the floor. We work ordered it and had someone come to see about that same day. After consulting with the supervisor, they were able to fix the problem and will even have the carpet stretched so that it can be nailed down again. Both maintenance men that I interacted with were unfailingly polite and courteous. My second positive experience came when I recently decided to adopt a pet from a local animal shelter. The place required a written statement from the management company saying that I was indeed allowed to have a pet in the apartment. Although it all but states this in the lease, the leasing office responded promptly to my request for this letter and even had it brought to my door so i didn't have to come back and pick it up. I really appreciated them going out of their way to help me out. As for the gates being broken, etc. I don't feel that our gates malfunction any more than at any other apartment complex. "The gates are always up" is a constant complaint in a lot of the reviews for lots of different properties. Since i have lived here, the only time when the gates have been up for an extended period of time at odd hours is when they were hit by lightening. I also noticed the other day that the parking garage has security cameras trained on the entrances. I have no idea if this is new, or if they even work (since often security cameras are there more for deterrence purposes) but it definitely made me feel safer because i would think it would make any criminal think twice if he knew that his license plate and possibly likeness might by captured on film. I understand than the neighborhood the complex is located in is pretty mixed income but alexandria as a whole has VERY low rates of violent crime and with two cops living across the hall from me, i couldn't feel safer.

    Review 160 out of 300

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