I moved to VA from MN, so I was completely unaware of the existence of the RUB utility system. I asked the leasing office and the resident relations office regarding the utility charges and was informed repeately by the leasing office and resident relations that I would be charged according to usage. They conveniently omitted that the usage is based on the usage for the whole building not individual usage. I accidentally found out about the RUB utility system when I went away on a vacation for 2 weeks. The utility bill was about 80 dollars even though I was not residing in the apartment for about a week or more. After making a few phone calls to ISTA utility billing company, I learnt of the RUB system. The apartment complex completely violates landlord's "duty to disclose" big time.