Review History for anonymous

Fairfax Square Apartments


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anonymous

Resident 2005 - 2006

6/29/2007

Van Metre FFx Square

The thing about Van Metre Fairfax Sq is, you've got to be proactive. If you're not proactive, they're going to exploit you. Guaranteed. If you're proactive, you can get the better of them. Our first experience: We met a very nice very energetic woman named Beverly who showed us around as much as we liked. She gave us sound advice and let us make up our own minds. We opted for a 811 sq ft place for 1130 a mo, and signed some papers to that effect and set the wheels in motion. The next day: We got an email from her superior saying our rent would be 1250 instead because of a renovated kitchen. We threatened them with the better business bureau and state's attorney's office for having a bait and switch business and they relented. We got the apartment for 1130 with the "new" kitchen. Instead of paying a refundable security deposit, we decided it was ok to pay their silly quasi legal redecoration fee because we could paint the place the way we wanted. Day after that: Beverly was fired. Or quit. Who knows? We uneventfully moved in and had some laughs. The first sign of trouble was a note on our door, "Pay or quit." I had noticed my check hadn't cleared, and had been calling them for days inquiring about it, and they assured me that not only had they received it, but that it was processing. They were lying in order to get me off the phone. The problem is they have a drop box which anyone can reach their ENTIRE ARM into and shuffle through everyone's checks. I'd complained about this before but they were unwilling to listen. Anyway, I went in and convinced them that they lost our check, and immediately set up automatic payments, which was nice. They decided not to charge me for the lost check. Smart of them, you'll see why later. I also canceled the check. Unfortunately my bank was brain dead, and canceled a whole range of checks. One of the results from that was that they canceled my utility payment. I explained the matter to their accountant, who assured me that if I got a letter from my bank, they would waive the fee. I did so and made photocopies, and considered the matter closed. That's when maintenance problems and pest problems began, not to mention the smoke from our neighbor's apartment wafting through from downstairs. They mixed in smoking with nonsmoking apartments in the same building (brilliant). Then they turned on a noisy attic fan, which I made them disconnect at three am. The windows they put in were useless for keeping bugs out, and we fought with them about lady bugs and bees until we moved out. At one point they finally sprayed for the things, but they came back immediately. This is around the time someone smashed the window of my car. There are a bunch of kids running around the community without supervision, and I found it easy to blame the 100 bucks I had to spend on them (junkyards are great). So at that point we're living in a bad neighborhood with bugs crawling in all the time, so we decided to move. Before we left we had a couple more encounters with management, one was that they decided to carry a balance on our account without telling us for over 6 months. They claimed not to have the letters I photocopied for them, and by then they had "found" our lost rent check and (stupidly) sent it to us with an explanation. "We dismantled our drop box and found this old rent check. Duhhhh!" Unbelievable. After some prodding considering the paperwork I had, they took off the balance, and in the end let us go without too much trouble. Other than that utilities were cheap, the washer dryer kind of sucked and we never had a problem with the heating/cooling. Never any shortage of parking, plenty of eye candy at the pool, and convenient to work out at their gym.

    Review 837 out of 907

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    Fairfax Square Apartments

    March 2024

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