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Willowbrook Luxury Apartments


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anonymous

Resident 2012 - 2014

9/16/2014

Willowbrook is a beautiful community, but you don't get what you pay for. The staff is usually friendly, but not always helpful. Sometimes maintenance will arrive same day- on other occasions it took over 5 weeks for a simple fix. You are also trapped with only one internet provider- which is extremely unreliable. With any problem you must go through the Willowbrook staff, but this is where the staff is unable to give help. I paid $65 a month but had to reset my internet multiple times a day, and other times it would be out completely without a storm or reasonable explanation. Lastly, when moving out, they will take a large chunk of your security deposit for cleaning- no matter how much you clean. I was warned about this from a former resident, so I bought a steam cleaner to ensure all was perfect, but I still had a lot of money taken from my deposit (there was no damage, only cleaning). Upon signing the lease they will tell you they take $150 of your security deposit to clean the carpets. (I'm not sure why it is my responsibility to pay this, but at least they tell the cost up front). In favor of Willowbrook, it has a good location and is safe. There are also a lot of nice amenities there (they have gotten rid of some such as the tanning beds). I would not recommend Willowbrook to college students or anyone that will be there short term (<2 years) - it's not worth the money! But i think a long term renter with little need for the internet would be a good fit.

    Review 3 out of 43

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    Willowbrook Luxury Apartments

    March 2024

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