Review History for ClemBradley

River Park Towers


Updated Review

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ClemBradley

Resident 2013 - 2014

11/29/2014

I absolutely loved this building when I moved in December 15, 2013. I loved the security set up, I loved the movie room and it's privacy for your guests, inside mail boxes, game room, and trade chutes. What I do not not like is the "Poor" custmer service with the exception of David Gatling. In a people orientated business there must be positive communication. I was promised that I may a single plumbing problem with my kitchen sink, try 4 times. It overflowed 4 times. I live on the 2nd floor and there are 20 floors. It caused some great frustration and inconvenience. I am still waiting for an apology and a solution. I refuse to continue paying utilties that I dont use. I am out of the apartment 9 and 1/2 half hours every week day. I aaam scarcely home weekends. How does does that compute to 203.00? There must be a better way. I get an individual bill from the utility compnay so why I am paying utilities with my rent? As a city employee I was offered a discount on my rent at the initial move in. I expected a continued disount when the rent increased. Once again it was not communicated how that procss worked. Customer service means everything to me!! I am not a robot. So where there if there is staff who works in a builiding with 184 units. there must be more communication with the tenants.
    Manager

    12/1/2014

    River Park Towers
    Dear Clem Bradley, Thank you for your comment. I will give you a call this afternoon so that we may resolve this issue.
    1 Previous Review

    Previous Review

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    Resident 48684

    Verified Resident 2013 - 2014

    1/22/2014

    I have had a very pleasant experience during my short residency at Riverpark Tower. The staff is very friendly, helpful, respectful and work hard to keep the environment one that's pleasant to live in. When I came to apply the requirements and rules were explained to me with simplicity and clarity. I was treated with the upmost kindest and respect. All of my questions were answered patiently and professionally. I was invited to attend a Christmas party to get aquainted with my new neighbors. I absoultely love the amnenities because I do not have to leave the building to handle daily responsibilities like taking out the trash. I especially like that the pets are required to stay on a leash while in the building. This allows indiviuals to enjoy their animals while respecting those who dont own them. The building is cleaned daily and that's a plus. I enjoy working out without concerning myself with the weather outside or driving a long distance. I have no complaints about my stay. It is community,family, senior friendly. I highly recommend that all of the Berkshire property operate as Riverpark does. Thank you for the smooth transition from my home of sixteen years.
      Manager

      1/23/2014

      River Park Towers
      We enjoyed working with and helping you with your transition from homeownership. We know that a transition such as this can be stressful and we're happy that we could make it stress free. We look forward to helping you in any way that we can to continue to make this your comfortable new home. Thank you for choosing River Park Tower.

      Review 54 out of 100

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      River Park Towers

      March 2024

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