#7,127 #38 #403

What is epIQ?

The Hamptons

5781 Lake Edward Drive, Virginia Beach, VA 23462
(174 Reviews)
Review Quote Icon
"I felt safe when the cameras was up since they took them down it has been nothing but dram" ...
$1,215 - $1,665/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials

Reduced pricing and 1/2 month free rent on select units if you move in by 2/9!

Floor Plans & Pricing

1 Bedroom

1A -Renovated

1 Bed, 1 Bath | 850 sq. ft.

$1,235

2 Available Units

See Floor Plan Details

2 Bedrooms

2B-Renovated

2 Beds, 1 Bath | 1,000 sq. ft.

$1,395 - $1,420

5 Available Units

See Floor Plan Details

2A-Renovated

2 Beds, 1 Bath | 950 sq. ft.

$1,405

4 Available Units

See Floor Plan Details

Affordable Apartments

2 Beds, 1.5 Baths | 950 - 1,300 sq. ft.

$1,215 - $1,401

See Floor Plan Details

2C-Renovated

2 Beds, 1.5 Baths | 1,100 sq. ft.

$1,470

See Floor Plan Details

2D - Renovated

2 Beds, 1.5 Baths | 1,150 sq. ft.

$1,495

See Floor Plan Details

3 Bedrooms

3B TH-Renovated

3 Beds, 2.5 Baths | 1,300 sq. ft.

$1,545 - $1,665

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

2.6

Grounds

2.3

Safety

2.7

Office Staff

2.7

Maintenance

2.7

Neighborhood

3.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

25

Managerā€™s Review Engagement

A

Percentage of reviews responded to

92.00%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

18.72 days

View Community Timeline
View Community Timeline

The Hamptons Reviews

(141)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 1149275

Verified Resident ā€¢ 2023 - 2024

2/12/2024

The renovated apartment is great! The outside appearance could use some remodeling. But, after being there a year the rent is manageable, it's comfortable enough to live. I would say the area is pretty normal.

    Manager

    2/13/2024

    The Hamptons
    Thank you for your feedback and for choosing to make The Hamptons your home! We're glad to hear that you're enjoying your apartment and find the rent affordable. We appreciate your suggestion about the property's exterior, and we're always looking for ways to improve. Thanks again for taking the time to share your thoughts with us.
    Review Author Icon

    Resident 1207087

    Verified Resident ā€¢ 2023

    12/10/2023

    There is a lot of room! The space is worth the price! However there has been a big problem since we moved in. I have never had roaches in my life and there were about 50 my first night here. I have done everything andā€¦Ā See More >
      Review Author Icon

      Resident 1201954

      Verified Resident ā€¢ 2023

      11/23/2023

      The community is unprofessional everything is broken/ patched up they don't believe in fixings properly when you put in work orders they don't come out in fix things !!! They still haven't came out to fix the things on my oops list yet and Iā€¦Ā See More >
        Review Author Icon

        Resident 1201597

        Verified Resident ā€¢ 2023

        11/22/2023

        The process was too simple. They get you in and then when things go wrong they don't care to fix it. The HVAC system in my apartment was leaking and when I put in the maintenance request as urgent due to water seeping through theā€¦Ā See More >
          Manager

          11/22/2023

          The Hamptons
          We appreciate you sharing your experience at The Hamptons. We're sorry to hear about the challenges you've faced with your HVAC system and the response from our maintenance team. Our goal is to provide a comfortable and enjoyable living environment for all of our residents, and we regret that we have not met your expectations in this regard. We would like to discuss your concerns further, please reach out to us directly at www.ross-companies.com/contactus.
          Review Author Icon

          Resident 1200827

          Verified Resident ā€¢ 2023

          11/19/2023

          Place is alright. At first office staff was great and good. Then nothing after we signed the lease. Having ongoing issues with online payments disabled by the Managment of the property, no answers as to why or when it'll be back on.

            Manager

            11/20/2023

            The Hamptons
            We appreciate you taking the time to provide us with your feedback. It's unfortunate to hear that you're experiencing difficulties with our online payment system at The Hamptons. We understand the inconvenience this may cause and assure you that we are dedicated to improving our services. Please feel free to reach out to us directly at www.ross-companies.com/contactus to discuss your concerns further.

            Updated Review

            Review Author Icon

            Resident 1021116

            Verified Resident ā€¢ 2022 - 2023

            11/14/2023

            Absolutely cannot wait until my lease is up. Multiple apartments with roach infestations, walls are paper thin, the leasing office absolutely never ever everrrrrrrrrrrrr answers the phone and no matter how many bad reviews this place gets nothing changes.

              Manager

              11/15/2023

              The Hamptons
              We're disappointed to hear about your less than satisfactory experience at The Hamptons. Our team is dedicated to addressing all resident concerns promptly and we apologize if you feel this has not been the case. We encourage you to reach out to us directly at www.ross-companies.com/contactus for any unresolved matters. We value your feedback and will strive to improve our services.

              Updated Review

              Review Author Icon

              Resident 1121854

              Verified Resident ā€¢ 2023

              11/12/2023

              This is the worst place I've ever lived at. They have roaches and mice, which no one told me about. the office staff acts like you're bothering them. They don't return phone calls or emails. not good.

                Manager

                11/13/2023

                The Hamptons
                We're sorry to hear that your experience at The Hamptons has not been positive. We aim to maintain a clean and comfortable environment for all residents and appreciate your feedback. For any unresolved issues, please don't hesitate to contact us directly at www.ross-companies.com/contactus, as we're here to assist you.
                Review Author Icon

                Resident 1197277

                Verified Resident ā€¢ 2023

                11/7/2023

                Experience so far has been horrible and maintenance not prompt with resolving issues that were present at time of time move, have not been able to yet "live" in the apartment due to these unresolved conditions.ā€¦Ā See More >
                  Manager

                  11/8/2023

                  The Hamptons
                  Thanks for taking a moment to review The Hamptons. We're very sorry that your apartment didn't meet your expectations, as we want our residents to have an excellent living experience here from the very start. Please reach out to us at www.ross-companies.com/contactus to discuss how we may improve and regain your confidence. Thanks again.
                  Review Author Icon

                  Resident 1192135

                  Verified Resident ā€¢ 2022 - 2023

                  10/23/2023

                  Running in the house from bugs and living with big water bugs toilets stopped up every other day roaches started moving in office always locked no one ever answers the phone room door don't close bathroom door looks like bugs eating it up trash everywhereā€¦Ā See More >
                    Manager

                    10/24/2023

                    The Hamptons
                    We're sincerely sorry to hear about your experiences at The Hamptons. We strive to maintain a clean, comfortable environment for all of our residents and it's clear that we've fallen short in this instance. We would like to have a more in-depth conversation about your concerns. Please contact us at www.ross-companies.com/contactus so we can better understand your situation and work towards improving your living conditions. Your feedback is valuable to us.
                    Review Author Icon

                    Resident 1188071

                    Verified Resident ā€¢ 2019 - 2023

                    10/8/2023

                    I really love this community. I have great neighbors that have turned into family. My children and I love the school system over here. We have easy access to public transportation, grocery stores, medical facilities and other hospitals.

                      Manager

                      10/9/2023

                      The Hamptons
                      We're thrilled to hear that you and your family are enjoying your experience at The Hamptons! It's wonderful that you've found the neighborhood so convenient and that you've built such positive relationships with your neighbors. Thank you for taking the time to share this feedback with us.
                      Review Author Icon

                      Resident 1187226

                      Verified Resident ā€¢ 2023

                      10/5/2023

                      Not so good so far. The things stated about roaches is true and I think its because of the poor construction of the building. Also the staff at the loaction is always MIA if you go to the front door there is a note toā€¦Ā See More >
                        Manager

                        10/6/2023

                        The Hamptons
                        We're genuinely sorry to hear that your experience at The Hamptons hasn't met your expectations. We value your feedback, and we want to ensure your concerns are properly addressed. We'd appreciate the opportunity to discuss your issues in more detail and work towards improving your experience. Please reach out to us at www.ross-companies.com/contactus to discuss this further. We're looking forward to hearing from you.
                        Review Author Icon

                        Resident 1181452

                        Verified Resident ā€¢ 2023

                        9/17/2023

                        I just moved here a week ago and had issues day one. No patio screen, or shower rod. Which I was told both are on back order. I only have 1 full bath so I had to buy my own shower pole so I couldā€¦Ā See More >
                          Manager

                          9/18/2023

                          The Hamptons
                          Thank you for your review. We apologize for the inconvenience you experienced with the patio screen and shower rod. We understand how important it is to have everything in working order upon move-in, and we're sorry that we fell short in this instance. We will continue to work with our maintenance team to get these issues resolved as soon as possible. If you have any further concerns, please do not hesitate to contact us at www.ross-companies.com/contactus. Thank you, The Hamptons Management Team.
                          Review Author Icon

                          Resident 1178801

                          Verified Resident ā€¢ 2021 - 2023

                          9/9/2023

                          It could be really nice if staff maintenance were more pleasant. Remodeling landscaping the front of town hm. But wall or barbed wire fence to keep the people from cutting Thur the yards. Can't even sit out side on your patio because of the throughā€¦Ā See More >
                            Manager

                            9/11/2023

                            The Hamptons
                            Thank you for taking the time to leave a review. We appreciate your feedback regarding the maintenance staff and the landscaping of the property. We are sorry to hear that you are experiencing issues with traffic. We will certainly take your comments into consideration as we continue to make improvements to the property. If you have any further concerns, please do not hesitate to reach out to us at www.ross-companies.com/contactus. Thank you for choosing The Hamptons as your home!
                            Review Author Icon

                            Resident 1172845

                            Verified Resident ā€¢ 2017 - 2023

                            8/22/2023

                            I like living hera I'm jus hoping our pool will be open for us Residents next Summer that will make US feel better. I don't have a problem wit anyone I don't be around anyone. But I do feel some of the residents need toā€¦Ā See More >
                              Manager

                              8/23/2023

                              The Hamptons
                              Thank you for taking the time to leave a review. We are glad to hear that you are enjoying your stay at The Hamptons. We understand your concern about the pool, and we are working hard to ensure that it will be open for our residents next summer. We appreciate your feedback regarding the behavior of some of our residents, and we will do our best to address this matter. If you have any further concerns, please do not hesitate to reach out to www.ross-companies.com/contactus. Thank you for choosing The Hamptons as your home!
                              Review Author Icon

                              Resident 1164770

                              Verified Resident ā€¢ 2023

                              7/30/2023

                              Had minor issues upon moving in but everything was taken care of efficiently and professionally. Very friendly management. Office hours are a little hit or miss but I can usually get ahold of someone. Good community and location.

                                Manager

                                7/31/2023

                                The Hamptons
                                Thank you for taking the time to leave a review for The Hamptons! We're thrilled to hear that our team was able to resolve any issues you had upon move-in and that you find our management team to be friendly and professional. We appreciate your patience with our office hours and are glad to know that you appreciate our location. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing The Hamptons as your home!

                                Updated Review

                                Review Author Icon

                                Resident 522490

                                Verified Resident ā€¢ 2022 - 2023

                                7/23/2023

                                It is a good place to live. I like and appreciate the staff and maintenance. Thanks guys. I love the animals they are beautiful an one day I will use the gym and the pool . But I'm very shy. So soonā€¦Ā See More >
                                  Manager

                                  7/24/2023

                                  The Hamptons
                                  Thank you for taking the time to leave us a review! We are thrilled to hear that you are enjoying your living experience at The Hamptons and that our team has been a positive part of your experience. We hope that you will continue to take advantage of our amenities, including the gym and pool, at your own pace. If there is anything else we can do to assist you, don't hesitate to reach out to us at www.ross-companies.com/contactus. Thanks again!
                                  Review Author Icon

                                  Resident 1158632

                                  Verified Resident ā€¢ 2021 - 2023

                                  7/11/2023

                                  Honestly, if i could get this apartment zero stars I would, From the large roachea inside and outside the apartment, the water damage inside, the cheap doors, being afraid ill get shot if I sit outside at night because they are always shooting in theā€¦Ā See More >
                                  Manager

                                  7/11/2023

                                  The Hamptons
                                  We are sorry your stay has been less than desirable. We wish you luck in your future endeavors.
                                  1.0(1 rating)
                                  Review Author Icon

                                  Resident 1158118

                                  Verified Resident ā€¢ 2021 - 2023

                                  7/10/2023

                                  We hate living here. They are unorganized. They lost our lease renewal. We have been dealing with a leak for nine months. You can never reach the office staff. The turn over rate is ridiculous. Run for away from this place.

                                    Manager

                                    7/12/2023

                                    The Hamptons
                                    We are sorry to hear that you are having a negative experience at The Hamptons. We take all feedback seriously and would like to personally assist you with making things right. Please reach out to us at (757) 802-4133 so that we can discuss your concerns and address them as soon as possible. We value your residency and would like the opportunity to make things better. Thank you.
                                    Review Author Icon

                                    Resident 1157821

                                    Verified Resident ā€¢ 2023

                                    7/9/2023

                                    Everyone here is so nice and welcoming that it makes moving in fun. I HIGHLY recommend this place to anyone looking for a place to call home! They are also very attentive and passionate about the work they do.

                                      Manager

                                      7/10/2023

                                      The Hamptons
                                      We are ecstatic that your move in process was a welcoming one!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1045595

                                      Verified Resident ā€¢ 2021 - 2023

                                      6/29/2023

                                      This community has been nothing but a disappointment. There have been multiple issues and appliances breaking down in my unit since i've moved in. Leasing office is no help. I regret moving to this place.

                                      Manager

                                      1/22/2024

                                      The Hamptons
                                      We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Letā€™s discuss your concerns and address this ASAP because we value your residency. Our Resident Help Team is ready to assist, fill out the contact form by using the following link https://www.ross-companies.com/contactus. Once we receive your contact form someone from our team will reach out to you directly. Thank you and we look forward to hearing from you!

                                      Updated Review

                                      Review Author Icon

                                      diedre.neumeister@gmail.com

                                      Resident ā€¢ 2018 - 2023

                                      6/21/2023

                                      ***WARNING*** DO NOT GIVE THIS PLACE YOUR HARD EARNED MONEY, SECTION 8, SSI, MILITARY MEMBERS, DO NOT DO IT! THEY WILL TAKE YOUR MONEY AND NOT FIX ANYTHING. AS A DISABLED NAVY VETERAN, ALL WE HAVE RUN INTO WAS PROBLEMS AFTER PROBLEMS. GLAD WE MOVED!

                                      Manager

                                      6/27/2023

                                      The Hamptons
                                      I apologize for your less than satisfactory experience with us. We would like to speak with you at your earliest convenience, so we can get this sorted. Please contact our Resident Help Team by using the following link https://www.ross-companies.com/contactus and completing the contact form. Thank you and we look forward to speaking with you!
                                      Review Author Icon

                                      Resident 1144891

                                      Verified Resident ā€¢ 2023

                                      5/28/2023

                                      Just not getting matinence done like we are supposed to . When I put in a matinee request it take so long .I had an emergency that was not tooling care of for 30 days and I couldn't use my toilet at all

                                        Manager

                                        5/30/2023

                                        The Hamptons
                                        Thank you for your review and we sincerely apologize for the delay in getting your maintenance concerns resolved. We value your comfort and residency and want to get these items taken cared of ASAP. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. Thank you and we hope to hear from you soon!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1096660

                                        Verified Resident ā€¢ 2022 - 2023

                                        5/16/2023

                                        A great growing community with beautiful apartments and an extremely helpful front office that is always willing to help. The maintenance is also excellent, solving any issues quickly and professionally.

                                          Manager

                                          5/16/2023

                                          The Hamptons
                                          Thank you so much for acknowledging our hard work! We look forward to seeing you around the community!
                                          Review Author Icon

                                          Resident 1139884

                                          Verified Resident ā€¢ 2022 - 2023

                                          5/11/2023

                                          Nice. Good layout. Nice cabinets. Beautiful countertop and backslash. Floors are nice spacious rooms. Big bathroom .overall great property. Nice appliances. Easy to clean. Spacious. Walls painting nice

                                            Manager

                                            5/11/2023

                                            The Hamptons
                                            It sounds like you're loving your home with us! It's great to hear our spacious homes and apartment amenities have been a great fit for you! We appreciate your kind comments. Thank you!
                                            Review Author Icon

                                            Adam_E616

                                            Resident ā€¢ 2018 - 2023

                                            4/2/2023

                                            Make An Appointment To Come Into The Office

                                            If you want to get an apartment here, you must make an office appointment. Even phone calls are hard to make with these people, and they are mostly busy with the voice mail system that they want you to come to office. It's okay, Iā€¦Ā See More >
                                              Manager

                                              4/3/2023

                                              The Hamptons
                                              We appreciate you taking the time to share your feedback with us. At The Hamptons, we strive to provide a positive and comfortable living experience for our residents. We apologize for the issues you've experienced in trying to reach us. We try to be as prompt and available as possible when assisting residents. We would like the opportunity to follow up with you to further discuss your concerns with you so we can address them ASAP. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. We appreciate you bringing your concerns and suggestions to our attention and we look forward to hearing from you!

                                              Features & Amenities

                                              Laundry
                                              • In-Unit Washer and Dryers
                                              • Laundry On-Site
                                              Pets
                                              • Dogs Allowed
                                              • Cats Allowed
                                              Other
                                              • Air Conditioner
                                              • Balcony or Patio
                                              • Convenient to the Beach
                                              • DishWasher
                                              • Fitness Center
                                              • Garbage Disposal
                                              • Gas Range
                                              • Large Closets
                                              • New Black Kitchen Appliances Available
                                              • New Luxury Plank Flooring Available
                                              • Package Receiving Service
                                              • Playground
                                              • Pool
                                              • Spacious Floor Plans
                                              Show Less
                                              Show More

                                              Leasing

                                              The Hamptons Apartments is going through a makeover! Come check out our newly renovated and spacious units, you won't be disappointed. We also have Affordable units, contact us today for info about how to qualify.
                                              Show Less

                                              Office Hours

                                              • Sunday: Closed
                                              • Monday - Friday: 09:00 AM - 05:00 PM
                                              • Saturday: Closed
                                              This community is managed by

                                              Stone Creek

                                              B-
                                              B-
                                              Communities
                                              25

                                              Questions & Answers (1)

                                              Anonymous
                                              Asked on: 03/19/2018
                                              Q:Ā How easy is it to find guest parking?

                                              Frequently Asked

                                              Based on 174 number of votes by renters, The Hamptons is currently rated 2.7 out of 5 stars.
                                              The Hamptons is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                              The Hamptons is rated 2.7/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                              The Hamptons is rated 2.6/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                              The Hamptons is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                              The Hamptons is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                              The Hamptons is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                              Managers have responded to 92% of their community reviews in the past year.
                                              Managers have replied within 18.72 days to their community reviews in the past year.
                                              Stone Creek
                                              Dogs Allowed
                                              Cats Allowed
                                              1 Bed, 1 Bath
                                              2 Beds, 1 Bath
                                              2 Beds, 1.5 Baths
                                              3 Beds, 2.5 Baths
                                              Reduced pricing and 1/2 month free rent on select units if you move in by 2/9!

                                              Check Availability

                                              The Hamptons

                                              March 2024

                                              Sun
                                              Mon
                                              Tue
                                              Wed
                                              Thu
                                              Fri
                                              Sat
                                              1
                                              2
                                              3
                                              4
                                              5
                                              6
                                              7
                                              8
                                              9
                                              10
                                              11
                                              12
                                              13
                                              14
                                              15
                                              16
                                              17
                                              18
                                              19
                                              20
                                              21
                                              22
                                              23
                                              24
                                              25
                                              26
                                              27
                                              28
                                              29
                                              30
                                              Beds

                                              0

                                              Baths

                                              0

                                              Is this your community?

                                              Claim your community to update listing information, capture leads, and respond to reviews!

                                              The Hamptons is a 850 - 1,300 sq. ft. apartment in Virginia Beach in zip code 23462. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,215 - $1,665. Nearby cities include Norfolk, Chesapeake, Portsmouth, Hampton, and Suffolk.

                                              Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.