Review History for anonymous

Alderra Apartments


Review Author Icon

anonymous

prospectiveVisited 2014

9/26/2014

I recently attempted to rent an apartment from Alderra and my experience was awful! It was so bad that I literally had a couple truck loads already in "my apartment" that I called and told them to take all my stuff back out and we're leaving and it cost me per load each time. I was originally told one price and then another and then another by the leasing manager/agent whatever they're called. The leasing lady was nice but as the few days went by she turned into nothing but rude and had attitude, was extremely condescending every time I'd call her out on her lies. She kept catching herself up to because I think she'd forget what she would tell me and every time I'd ask her a question she would sound like she was reading from a script and it wouldn't even make sense or answer my questions? Initially it was supposed to be a much shorter lease, all utilities paid and the apartment was supposed to be a certain price but when I went in to sign all these were changed. When I asked about the lease and how much it would be to make it shorter she shouted across the room that I couldn't afford it. What? I can't afford it? How would you know what I can afford or not and why would you say that in front of everyone? The more I looked at the lease the more "hidden fees" I'd find so it finally got to the point where I said enough is enough and I'm out of here. Then of course they weaseled out of paying me back my refundable deposit and it all of a sudden was none refundable. Yea, seriously, I didn't even care I wanted out of there so bad. Then after telling the manager everything she had nothing to say and didn't try to make it right and just let me leave with nothing. Also, the model apartment that I was promised mine would look the same as was not even close. Mine stunk, had dirty looking carpets, holes in the floor,etc...I would not recommend this place to anyone!
    Manager

    9/26/2014

    Alderra Apartments
    Thank you, your review is appreciated. Unfortunately, everything that you addressed was not correct. We can only apologize if this was a confusing experience for you but we felt we made all things very clear. Our prices have the option to change daily. In order to lock in a price, a deposit and application fee is required. At the time you called daily for prices and no deposit was given to hold any apartment. Later, your father came in and toured our apartments. At that time a breakdown of all cost which include utilities and deposits were addressed, along with the lease length. We also made sure to give him a brochure and information sheet in order to go over with you. We always quote a 12 month lease unless asked differently, which you did not. In regard to utilities, they have always been paid for by residents due to the fact that they are individually metered, which means everyone pays for what they use. When you came in briefly you were shown the exact apartment you chose to hold and you were fine with that. At no time would we ever show/move anyone into an apartment that is not rent ready. Also we would never have anyone move into an apartment that has holes in the floor. We are very confused about you mentioning the model as this is something that you never seen. As this is furnished and it is not available to rent. Therefore, this could not have been an option nor promised to you. We worked very hard to get you moved into our community because you needed to move right away. The day of move in you rushed office staff to give you keys right away as you had friends waiting to move you in the parking lot. You than wanted to go over your lease after your friends had starting move in, within minutes of looking at it you brought your lease back to the office. At no-time would anyone in this office ever shouted across the room what you can and can't afford. We never know what anyone can afford or not. Once again we apologize and wish you luck.

    Review 107 out of 163

    Share This Review

    Check Availability

    Alderra Apartments

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review