Review History for fencerepee1

The Lodge at Madrona


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fencerepee1

Resident 2007 - 2013

4/6/2013

The best thing I have seen working extremely well lately is the maintenance staff and landscaping is slowly getting back to how it was in 2007. Beautiful. I am taken aback and truly upset with lack of communication between office and residents. Last week's Easter Egg Hunt. Two office staff members told me it was was only posted on FB & Twitter , neither of which I use. Shawn informed me that flyers went out. Who am I to believe? Since I do not use the "gym facility" I missed the posting there. The Work out Facility has been updated & I found out from FB. Mailboxes have been unavailable since 02/25/2013. They finally got them replaced. Yet no notice. I spent 1.5 hour on bus to find this out. Staff is nice enough to hear you , yet they do not do any thing to help you out. Everytime I ask about "why I did not get this information." All I have heard "is that I do not know who does your building." Really??!!! They post inaccurate notices and don't even care that they are inaccurate. I still recommend this place to animal lover's, as long as they do not have to deal with Office Staff.
    Manager

    6/12/2013

    The Lodge at Madrona
    I am very sorry that your experience here at Madrona Pointe Apartments was less than satisfactory. We are trying very hard to create a positive environment for the enjoyment of our residents and guests. We welcome positive input on areas the need improvements and would hope that we are given the time to correct these issues. We truly want each person to have a wonderful experience when they are a resident or visiting our community. We care about our resident experience and have made customer service a priority. Please reach out to the office with any specific questions or concerns and we will gladly help find a resolution. Thank you, The Madrona Pointe Team

    Review 69 out of 220

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    The Lodge at Madrona

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