The apt we live in is, while small, really nice. Good layout, mailboxes inside the building, lots of parking, good location, newer appliances. However, we did tour a few other apartments in this complex that weren't as upkept (older appliaces, not as great layout, and some that smelt like smoke).
Maintenance staff is quick to repair things. The office staff if easy to talk to, but some are more helpful then others. At times, felt like we were being told different things from different people. The community events they have started doing are really nice and the lawns are very upkept and look nice. The thing I like least though is having to spend $3 to do a load of laundry, and sometimes having to wait to use it, it gets expensive going through a lot of quarters, but it's better than having to go to a laundromat. Overall we are really happy with our choice of where to live.