Review History for j.garner-apttest

Carver Estates


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j.garner-apttest

Resident 2019

12/27/2018

The experience I have had today has irked me. I have dealt with the dirty surroundings with dog droppings, my mailbox being cluttered with previous owners' mail, the loudness outside and upstairs interrupting my work from home days with the constant construction of other rooms at the expense of my peace but last night I was towed. I came to the office 2X in the months prior to let the office know up front that my car was in the body shop and that I would get a rental. I attempted to get a temporary tag and was told it would be fine to wait until I actually had the car. I came in late last night and went this afternoon to get my tag. I went to put it in the car.... no car. I called the office back and instead of empathy, rude Jaimie Christine spoke to me as though she was speaking to her CHILD. Telling me "well you must have known you couldn't park there or you wouldn't ask for a tag".... OR maybe, I was TOLD to get a tag because I would have a rental for 3 weeks and hmmm, idk, I LIVE HERE? So I asked what can I do? I had no way of getting a rental tag because the office was closed and the signs say GUEST PARKING on the 5th floor and up. I am not a guest and that was NOT communicated to me to act as a guest overnight. I follow every rule to the LETTER, so if I knew, why would I willingly commit such a costly mistake? Save your money. Speaking from 230 dollars later. Horrible service and a dirty place to stay. I believe out of it all, I am more aggravated by how I was spoken to. I went from being addressed as ma'am in the office to being a child over the phone. Why the rude customer service? Its not your car being towed and no skin off your chin. Edit: to add, in case you are wondering why it didn't occur to me as a RESIDENT to park on another floor. CRIME. I have personally called several times about crime, strange people, etc., and received notifications about crimes on higher floors with NO follow up calls or care. I live on the first floor and came back with bags and bags of groceries. Do you think I am going to risk that? I think NOT.

    Review 6 out of 12

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    March 2024

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