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The Oaks

19 Main Street, Pelican, AK 99832
(1380 Reviews & Surveys)
$2,007/mo
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Floor Plans & Pricing

3 Bedrooms

3 Beds, 2.5 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

A

Review Ratings

Noise

2.5

Grounds

3.0

Safety

2.0

Office Staff

2.5

Maintenance

3.0

Neighborhood

3.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.5 days

View Community Timeline
View Community Timeline

The Oaks Reviews

(17)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 842493

Verified Resident 2016 - 2020

1/20/2024

I wish I could go back and delete the review I left of this property when i first moved in 3 years ago. At first this place was wonderful but as the years progressed I had more and more issues with the management team. I… See More >
    Manager

    1/28/2024

    The Oaks
    I'm so sorry to hear about your frustration and I'd like to speak directly about your concerns. Please reach out to info@premierdemo.com and include the best method of contact, so we can discuss this feedback. We look forward to hearing from you.
    Review Author Icon

    Resident 842494

    Verified Resident 2018 - 2020

    7/20/2023

    Overall very clean and quiet, up kept. The staff is very friendly and helpful. I have been living in this community for over two years and it's very well managed. I think that the should have an area for the older kids to play but… See More >
      Manager

      7/23/2023

      The Oaks
      Dear valued resident, thank you for your awesome review. Our team at the The Oaks strives to provide exceptional customer service and a well-maintained community. Thanks again for your feedback and have a great day!
      Review Author Icon

      Resident 655171

      Verified Resident 2016 - 2019

      11/24/2022

      Very nice location and views. Near shopping and restaurants area. Divi bike station in front of the building. Public transport avaliable near by. Calm place to walk all day and quiet at nights. Very safe neigborhood.

        Review Author Icon

        Resident 655170

        Verified Resident 2006 - 2019

        11/24/2022

        Perfect place for young professionals. Apartments are spacious and clean. Centrally located if you work downtown Cincinnati or more north in West Chester. Close to mall, grogery stores, restaurants and workout studios. Staff is very courteous and professional.

          Review Author Icon

          Resident 655169

          Verified Resident 2006 - 2019

          11/24/2022

          I am basically pleased with the community and the services that are offered. The maintenance staff is very responsive to any problems that arise.The common areas are well kept except outside my own residence the poor condition of the lawn has endured (although it… See More >
            Review Author Icon

            Resident 655168

            Verified Resident 2001 - 2019

            11/24/2022

            We have only lived in our apartment a couple months, but we absolutely love it. We were between Indian Lookout and another apartment complex and we could not have made a better choice. The staff is very friendly and willing to work with you to… See More >
              Review Author Icon

              Resident 655167

              Verified Resident 2007 - 2019

              11/24/2022

              Beautiful apartment complex that is close to shopping, eating and interstate 64. It has a clubhouse with a small fitness center and an outdoor pool. 30 min from Charlottesville and about 40 min from Harrisonburg via interstate. Generally a quiet and secluded area. Prompt response… See More >
                Review Author Icon

                sanai-apttest

                Resident 2016 - 2019

                11/14/2022

                Overall, my experience has been pleasant. The community is safe, clean and in a accessible location to the freeway. Pros: I've been a resident for almost three years and the pricing for my apartment continues to fluctuate each year. However, seeing that I'm not a… See More >
                  Manager

                  11/22/2022

                  The Oaks
                  Hello Sanai - I appreciate you taking the time to share your experience and for being with us for almost three years. I would love the opportunity to sit down and meet with you to explain how our renewals are calculated and answer any questions you may have. Would you be open to that? If so, please drop by the office at your convenience. Thank you and I look forward to meeting with you soon.
                  Review Author Icon

                  anonymous

                  Resident 2019

                  10/22/2022

                  I love the fact that I can come home and feel safe. The maintenance team is awesome. You put in a request and the next day it's done. The landscape is great and it has all the comforts of a real home. The staff is… See More >
                    Manager

                    11/22/2022

                    The Oaks
                    Hi Thelma, We are overjoyed that you love The Oaks enough to give us a 5-star rating! Thank you for all the kind words and mentions of the maintenance and office team. It's also wonderful that you pointed out our resident activities. If you have an idea for a future event, please email us. We're always looking for fun themes or contests and would love your input.
                    Review Author Icon

                    stephen-apttest

                    Resident 2019

                    10/19/2022

                    I am pleasently surprised at how quickly and easily I was able to move in to Ellicott Gardens Apartments. Everyone here has been very helpful. It's been a stress-free transition from one place to another, and I'm very happy and comfortable here. Thank you!

                      Manager

                      11/22/2022

                      The Oaks
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                      Review Author Icon

                      kieran-apttest

                      Resident 2018 - 2019

                      9/18/2022

                      Overall I really enjoy living here. Never really had they many problems besides some plumbing issues recently. There is one issue that I have complained about multiple times and it is still an issue but the parking out front of my building is a serious… See More >
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                        aidanriggs-apttest

                        Resident 2019

                        8/7/2022

                        My experience was prefect havent had no problem at all. That community is great! People are great! Staff is amazing. People mind there own business. Alot of dogs thou and tenants do need to pick up there dogs poop

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                          skylaorozco-apttest

                          Resident 2018 - 2019

                          7/5/2022

                          great community! I have been living her for a year and some change and still love it! the maintenance requests get handled promptly even if you have to call them back bc the problem persists. One morning I was headed to work and one of… See More >
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                            londonalvarado-apttest

                            Resident 2019

                            7/2/2022

                            Everyone is very nice. It is a quiet community and i wasnt sure about parking but i always have a space. Rosco and I love the dog park. The office ladies are very friendly and the maintance staff gets things done within… See More >
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                              r.lozano-apttest

                              Resident 2018 - 2019

                              5/25/2022

                              It's a good community, I enjoyed staying here since have moved in , the only issue is the manager that doesn't conduct proper investigation before giving lease violation. I think it's not fair and they need to work more on that.

                                Review Author Icon

                                melina-apttest

                                Resident 2018 - 2019

                                5/8/2022

                                Overall we have no issues with the community. Just a few sour interactions with neighbors but that is to be expected when loving in such close quarters with people. And it was nothing major. It is a beautiful community with plenty of amenities to keep… See More >
                                  Review Author Icon

                                  mrussell-apttest

                                  Resident 2019

                                  4/29/2022

                                  My experience has been great thus far at Windsor Oaks! Everybody is always greeting you with smiles whether it is the girls in the office or the guys taking care of maintenance around the property. The maintenance team is always quick and efficient with any… See More >

                                    Features & Amenities

                                    Laundry
                                    • In-Unit Washer/Dryer
                                    • Laundry On-Site
                                    • Washer/Dryer Connections
                                    Parking
                                    • 2 Car Garage
                                    • 24-Hour Valet Parking
                                    Other
                                    • Elevator
                                    • Fitness Center
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                                    This community is managed by

                                    Premier Properties Demo

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                                    Questions & Answers (8)

                                    codycobb-apttest
                                    Asked on: 04/30/2019
                                    Q: I'm interested in a two-bedroom apartment
                                    j.michael-apttest
                                    Asked on: 04/18/2019
                                    Q: Are garages available for rent?
                                    coramiles-apttest
                                    Asked on: 01/24/2019
                                    Q: How many others have paid an application fee here, and then the unit wasn't available, or another, lesser unit, was offered instead?
                                    Anonymous
                                    Asked on: 01/18/2019
                                    Q: When will they be accepting applications really need to move asap. Looking for 2 2 bedroom apartments
                                    Anonymous
                                    Asked on: 12/21/2018
                                    Q: Is this community gated?
                                    Anonymous
                                    Asked on: 11/23/2018
                                    Q: Why is the trash dumpster constantly piled up? The smell is horrid. You can smell the foul odor all the way to the Road. It is really a Health Department Violation.
                                    dwood-apttest
                                    Asked on: 11/10/2018
                                    Q: I am considering viewing this property for a potential rental. I have not rented an apartment in over 18 years. The reviews and photos I have seen in 2017 are mostly negative, but it appears that they are now under new management and wanted to inquire. Is there anyone that currently lives in this complex that could give me some insight. I am a recent empty nester down sizing and a quiet full time professional. Safety, customer service, cleanliness, updated and quiet is high on my list of importance. Thank you.
                                    Anonymous
                                    Asked on: 11/04/2018
                                    Q: Has anyone had a problem with the maint guy that drives the car trying to sell drugs to children? The police want to know if there is anyone else out there that this has happened to...

                                    Frequently Asked

                                    How is The Oaks Rated?
                                    Based on 1380 number of votes by renters, The Oaks is currently rated 4.7 out of 5 stars.
                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Oaks?
                                    The Oaks is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                    How effective was the maintenance team when resolving your problem?
                                    The Oaks is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                    What are noise levels like at The Oaks?
                                    The Oaks is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                    How safe is The Oaks?
                                    The Oaks is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                    How satisfied are residents with the neighborhood?
                                    The Oaks is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                    How satisfied are residents with the staff at The Oaks?
                                    The Oaks is rated 2.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                    How often does management engage with reviews?
                                    Managers have responded to 100% of their community reviews in the past year.
                                    How quickly does management engage with reviews?
                                    Managers have replied within 5.5 days to their community reviews in the past year.
                                    Who manages The Oaks?
                                    Premier Properties Demo
                                    What is the pet policy at The Oaks?
                                    No pet policy available
                                    What types of floor plans are available?
                                    3 Beds, 2.5 Baths

                                    Check Availability

                                    The Oaks

                                    March 2024

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                                    Baths

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                                    The Oaks is an apartment in Pelican in zip code 99832. This community has a 3 Beds, 2.5 Baths, and is for rent for $2,007. Nearby cities include Trussville, Madison, Glen Elder, Beloit, and Mankato.

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