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Trails at Alabaster

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anonymous

Resident 2015

4/8/2015

The staff here is awful. My family and I have lived here for several months and have had four major maintenance issues. Every single issue has not been handled professionally or properly. We call, we email, we even go in in person and EVERY single time it takes 2+ weeks and a lot of excuses before they reply to us. Michael in the front office is completely incompetent. We have literally caught him in a lie on multiple occasions when "reassuring" us he will see that something is done or saying to us in front of his boss that he called is several times (however neither of us had any missed calls from him...) The grounds are safe and neighbors are friendly, but the staff absolutely ruins this place. I cannot wait until our lease is up to leave this dump. PS- Our apartment is falling apart and had not been cleaned between the previous tenant moving out and the day we moved in! The manager, whose name I do not even know because I have NEVER seen him, lost $200 of ours during the application process and recharged it to our account. That money has still not been reimbursed. I would rather live with my folks or in a hotel than here. If you need anything done at all, do not ask Michael or he will forget to help you and then lie to his boss saying it was your fault somehow. This has literally happened to us four times and our neighbors next door as well. The maintenance guys are really nice and helpful, it's not their fault that messages do not get to them. Whenever they finally or given a job, they take care of it. Do NOT move here! It is a nightmare!

Review 13 out of 35

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Trails at Alabaster

August 2021

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