Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 42.86% |
Average time to respond to reviews | 62.71 days |
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The Magnolia
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 42.86% |
Average time to respond to reviews | 62.71 days |
Hello! Thanks for the kind review, I will pass it along to my staff. We think the new gym & study rooms are great too!! -Levi (Community Manager)
Hi Jeff! We are so glad you enjoyed the tour of our community. Be sure to reach out if you need anything. -Levi (Community Manager)
Thanks for the 5 stars. We love hearing that you enjoy living with us, and we love that you are here at The Magnolia at Auburn!! -Levi (Community Manager)
Thanks for the 5 stars!! We love hearing that you enjoy living with us, and we love that you are here at The Magnolia at Auburn!! -Levi (Community Manager)
Thanks for your kind review. We love having you as a resident here at The Magnolia. Feel free to reach out if your ever need anything! -Levi (Community Manager)
Thank you for sharing your feedback. We assure you that we care deeply about our residents and want your experience to be spectacular. Please allow us to speak with you directly about your concerns with our service and access to our amenities, as we are working to renovate and improve those facilities as we speak. I'm hopeful you'll be excited about those plans, but want to find other ways to serve your needs in the meantime. Please email me ([email protected]) with a good time and # for us to connect. We appreciate your time and the chance to improve your satisfaction.
We are certainly sorry to hear of your disappointment. Our team aims to provide excellent service each day, and we take your feedback to heart. I would personally like to discuss the details of your experience, so please email me at [email protected] to connect. Thank you in advance for the opportunity to improve your level of satisfaction with your home.
Karen, thank you for your feedback. It is our goal is to provide the best possible service and we are truly sorry that your experience was less than satisfactory. Our team would be happy to speak with you and resolve the issues you are having.
Thank you for your feedback. It is our goal is to provide the best possible service and we are truly sorry that your experience was less than satisfactory. Our team would be happy to speak with you and resolve the issues you are having. Please contact Elvin Philpot at 334-887-8740 at your earliest convenience.
We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
Thank you for taking the time to share this feedback with us. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Thank you for the feedback. We strive to provide excellent service here at The Social Apartment Homes.
Thank you for bringing this matter to our attention. Please call our Community Manager directly at (334) 887-8740 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Thank you for your review. We hope that we continue to meet your expectations.
Thank you for taking the time to share this feedback with us. Please let us know if there is anything else we can do to provide you with an exceptional community experience.
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If youre looking for Auburn off-campus housing, we welcome you to explore The Magnolia, a beautiful community comprised of various one, two, and three-bedroom apartments near AU. Our community is located near Auburn University, Southern Union State Community College, and Tuskegee University making commuting to and from school a breeze. Numerous dining, entertainment, and shopping experiences are also close by, so living at The Magnolia means never being far from where you want to go. Each of our apartment homes boasts numerous amenities including fully equipped kitchens and in-home washers and dryers. Our community is full of upscale touches including our resort-style swimming pools and theater room. Focus on your studies in our business center or unwind playing billiards in the rec room. Our pet-friendly community also is beautifully landscaped and features various walking paths for you and your furry friend. For your convenience, The Magnolia offers individual leases and roommate matching services, making student housing in Auburn better than ever.
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The Magnolia