Review History for Willieluker

Thirty-One 32 Cypress Apartments


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Willieluker

Resident 2019

1/27/2019

Steer clear. The leasing agent, Nick, was lovely, but everything else about my experience was miserable. There was a move in special for the first month, so me and my wife jumped on it and moved in January 4th. When we showed up to sign the lease, there was no printer ink, so we were handed the keys and told we could go ahead and move our stuff in. We found holes in the ceiling, and the sliding glass door had a pane shattered out. We went ahead and moved our stuff in with full intentions of getting maintenance to repair the items in question. The next morning, we woke up and did a thorough search, and discovered mold. Orange, grey, black; you name it, and we had at least one colony of it. Immediately, I moved my wife and two children out, along with all of their clothes. I had to stay behind due to there still being remaining items. I tried to call the leasing office, and found that Nick was not cleared to do anything in the system. I waited, living in this horrid unit that was pushed onto me and my family, until Monday, when I finally gave up and called the better business bureau. They FINALLY called me from corporate and informed me that there was nothing that could be done for nearly a month. They did offer to move me and my family into another unit... That had water damage, holes in the ceiling, and mildew. The following day, Tuesday, I met the property manager. Her name was Lauren, and she was single handedly the worst part of our experience. She refused to let me explain the situation, claiming she was caught up already and "wasn't going to go back and forth with me." That's a real quote, from someone who works in a service industry! I couldn't believe it. She seemed to be in quite a hurry to get us out of there. I assume it was so they could re-lease this death trap to someone else. So, we signed our notice of evacuation and I asked for her supervisors number. She refused, and gave me the same corporate number I have been bounced around at for days. If you come here planning to stay, deal with Nick and Nick alone. But, preferably, stay away. This place is bound to get condemned.
Manager

6/15/2022

Thirty-One 32 Cypress Apartments
Thank you for your review. We appreciate constructive reviews such as yours so we may improve in the future now that the property is under DASMEN Residential management.

Review 1 out of 4

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Thirty-One 32 Cypress Apartments

March 2024

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