Was disappointed in getting wrong apartment upstairs but found out as movers were here so just stayed. Exercise room was disappointing. Gate is noisy opening clanging for building 1 and no noise warning for people blaring music coming in gate.
Manager
10/19/2020
Colonial Grand at Riverchase Trails
We really appreciate your feedback. If you have any further questions or concerns, please give us a call. We're always happy to help.
1 Previous Review
Previous Review
Resident 762258
Verified Resident ā¢ 2019 - 2020
1/7/2020
Has not been as anticipated. Wrong apartment. Requested specifically ground floor due to health issues. Truck had to unload as paying on time. No offer to reduce rent for any following months to compensate for now having to climb 20 stairs, or to pay for the move to the ground floor. Had to just make the best of an error by office if assigning a second floor apartment.
Manager
1/8/2020
Colonial Grand at Riverchase Trails
Thank you for bringing these points to our attention. We strive to provide excellent service for our residents, and we welcome the opportunity to exceed your expectations. Thank you for providing this information so we can work to improve our services.