Review History for anonymous

The Abbey at Riverchase


Review Author Icon

anonymous

Resident 2019

12/5/2019

I do not recommend this place AT ALL!!!!! The manager is horrible and rude. I've been here since May and my air went out and it took them two weeks to get me a new unit then when It got here it was too big then it took them a month to get me new one. I have had bug issues. The walls are super thin to the point where I can hear the people under me. My stove went out in the middle of me cooking 2 days ago. And the worse part is they charge you to pay your rent online and they do not accept money orders. HORRIBLE DECISION OF MOVING HERE !!
    Manager

    1/1/2020

    The Abbey at Riverchase
    Cierra, Thank you for taking the time to review our community. Of course, we don't like seeing reviews where residents are not happy. I understand where your frustration is coming from and I apologize that your question/issue this morning couldn't be solved by management. It's something we have no control over and is completely out of our hands, it's something only you can manage. After research, I do see where we installed a brand new air conditioner unit in your home and it took 9 business days, that is longer than our average turn over time of 2 business days for sure, thankfully we installed a temporary AC unit in your home the day your AC started having issues. We thank you for your patience as we experience an extremely hot summer and it but our guys a little behind. I would love to address the other items you mentioned but this is the first time you have mentioned them. Please remember, we offer weekly pest control service that you can request anytime, and we also treat the entire community every six months for preventative measures. You are correct, we do not accept money orders. This is for your protection and your neighbor's protection. Counterfeit money orders is a growing problem and money order theft has increased nationwide. Several years ago, Abbey Residential decided to be proactive in the matter in hopes that our residents would not have to deal with the headache of dealing with these crimes. We do, however, except Cashiers checks and personal checks in the office at no charge to you. And for your convenience you can pay with a check online for $1.95. It's totally your choice. I would really love to have the opportunity to sit down and have a meeting with you so we can address any ongoing problems you maybe having. You can reach me at 205-987-0270. I am looking forward to getting the opportunity to change your mind on our community. -Amber, Community Manager

    Review 16 out of 95

    Share This Review

    Contact Property

    The Abbey at Riverchase

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review