The Kenzie

4501 Old Caldwell Mill Road, Birmingham, AL 35242
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The Kenzie

4501 Old Caldwell Mill Road

Birmingham, AL 35242

 
 
 
 
 
 

ApartmentRatings Property Breakdown

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4.1National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.3
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4
Work Order
Our team's performance in responding to service requests.
77%RECOMMENDED
THIS PROPERTY
VS
75%CITY AVERAGE

Ratings & Reviews

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Verified Resident 643904 2017 - 2019 Recommended
Reviewed 05/23/2019
I've lived here for almost three years and have enjoyed every bit of my time. Office and maintenance staff are very helpful and very quick to respond to any issues that have come up. It's a quiet location too, which I love. And the location is… Read full review
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The Kenzie Manager

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Verified Resident 719948 2019 Recommended
Reviewed 11/20/2019
I have only been here a week, but it is quiet here. I was expecting something different in the apartment because of the online pictures, but they posted what the lessing office looks like. The apartments are still nice though.
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Verified Resident 714940 2019 Recommended
Reviewed 11/07/2019
The apartment has been very nice. I really enjoy living here and the area is very quiet! We have had a lot of trouble with the renting process. It took weeks for the application to go through. The staff have been very nice and friendly but… See More
The Kenzie Manager11/14/2019

We're so glad you enjoy your apartment home. Our team is always looking for ways to improve our processes and we've taken note of your concerns. If you have any outstanding requests, please stop by our office or email [email protected] so we may assist you further. Thank you.

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Verified Resident 714669 2019 Recommended
Reviewed 11/06/2019
My fianc? and I love the location, layout, and kindness of the Kenzie apartments. Maintenance is available often and I will always get a response when needed from the office. I love living here and the community itself is very positive and kept up well.
The Kenzie Manager11/11/2019

It is a pleasure having you and your fiance here. Thank you for the compliments on our location, layout, and service.

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Verified Resident 712173 2019 Recommended
Reviewed 10/31/2019
So far its been great. Maxine is very helpful and you're not treated as if you are beneath them if you have had past credit issues. I was not shamed or criticized and in fact I was really treated as if I have perfect credit. See More
The Kenzie Manager11/05/2019

It is outstanding to hear that you feel welcomed in our community. Thank you for your compliment to Maxine, and we hope you continue to feel at home here.

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Verified Resident 711541 2019 Recommended
Reviewed 10/29/2019
Pros: Great Location, Safe, Several Extra Amenities like pool, playground, and tennis, neighbors are all great Cons: Community's water is shut-off multiple times a week for repairs, beautiful river-side location also means there are lots of moquitos, waterbugs, & roaches. See More
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Verified Resident 461950 2019 Recommended
Reviewed 10/27/2019
Not many complaints. I don't like the fact that I have to always hit the reset button on the socket in the bathroom. It is really becoming annoying. Outside of that no real issues that haven't been fixed
The Kenzie Manager10/31/2019

Thank you for taking the time to review. We're happy to hear of your overall satisfaction in our community. If there's anything our team may do to assist you with the outlets in your bathroom, please don't hesitate to stop by our office or email [email protected]

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Resident 2019 Not Recommended
Reviewed 10/14/2019
**Stay away!! Needs 0 stars. They knowingly allowed me to move into a building that had consistent noise issues prior to me even living there as a student. The office admitted they knew about the noise prior via email. Not just any noise - but rattling… See More
(Resident Photo) Image of The Kenzie in Birmingham, AL
The Kenzie Manager10/19/2019

Thank you for sharing your frank observations about your residency in our community. We're sorry to hear that you're unhappy with our team's response to your concerns about our move-out policy and pricing. In order to better assist you, we would like to escalate this matter to our Cares Team. Please contact them at [email protected] We appreciate your patience.

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Verified Resident 702091 2019 Recommended
Reviewed 10/02/2019
I have had a positive experience so far. We were able to find an apartment that suited our needs, in a nice area, and was affordable. All of the staff has been friendly so far. But we have had some maintenance issues. Nothing major, but I… See More
The Kenzie Manager10/11/2019

It's great to hear that you're happy with your apartment home and our convenient location! We appreciate the compliments to our team as well. We are sorry to learn that you're less satisfied with the condition of your new home upon move-in. It is good to know that these concerns are being resolved now. Thank you for the review, and please let us know if we can be of any further assistance at [email protected]

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Verified Resident 699758 2018 - 2019 Not Recommended
Reviewed 09/26/2019
The exterior and grounds are kept up nice. The inside of my apartment looks like nothing has been updated or replaced in 20-30years. Especially the plumbing. Many cabinet doors don't fit. The tile in the hall bathroom is all broken and cracked. The flooring in the… See More
The Kenzie Manager10/24/2019

We're glad to know that you are pleased with the exterior aesthetic of our community. We are sorry that you are not equally satisfied with the interior of your apartment and have some areas of concern. When you have a moment, please email us at [email protected] so we may be of assistance. Thank you for your review.

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Verified Resident 699151 2019 Recommended
Reviewed 09/24/2019
This apartment is becoming a favored place to live because of the complex's staff and the management company. ........................................................................................... See More
The Kenzie Manager10/30/2019

We're delighted to have your 5-star approval. Your feedback validates our efforts to provide a high-quality living experience for our residents. Thank you.

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Verified Resident 697476 2019 Recommended
Reviewed 09/19/2019
Plan ahead of time to move into complex. Staff is friendly and very outgoing in order to make residents feel comfortable and welcomed at the Kenzie. Nice property, well kept, friendly staff, would recommend to a friend.
The Kenzie Manager10/07/2019

It is lovely to hear that our team has helped you feel welcome and comfortable in our community! Thank you for recommending us, and we hope you continue to enjoy your time with us.

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Verified Resident 696818 2019 Recommended
Reviewed 09/18/2019
Perfect everything went very smooth with the move in process. The leasing agents were helpful and intelligent. Did not feel as if they were wasting my time or just trying to get my money and move on. Thank you very much!
The Kenzie Manager10/16/2019

You are most welcome. Thank you for leaving us this feedback. It is always nice to know that our new residents had an easy time with the move-in process. Please let us know if there is anything we might be able to help with as you continue to settle in.

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Verified Resident 696882 2016 - 2019 Recommended
Reviewed 09/18/2019
It's nice, I really like how quiet and spacious the apartment is. For the most part I haven't needed management to help me with anything. Though I've found the maintenance to be a tad slow sometimes. There's always plenty of parking which is something I really… See More
The Kenzie Manager10/07/2019

Thank you for writing. We love how tranquil the community is and are glad you have had the opportunity to enjoy your home so far. We have taken your feedback about maintenance request timeliness back to the team for training purposes. Thank you for sharing!

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John_D466 • Resident 2017 - 2019 Not Recommended
Reviewed 09/05/2019
WHERE TO BEGIN!? Let me start by saying that everything listed below just scratches the surface of the issues I went through with the complex. I'm also trying to keep these short so people will actually read them and stay away from this complex: 1 )… See More
The Kenzie Manager09/19/2019

John, we are sad to read your feedback and sorry for any inconvenience you experienced as a former resident. Our team members are determined to provide exceptional service in all regards, so rest assured that we have already begun investigating these incidents to determine what changes, if any, need to be made to our procedures. Because of your candor, we are confident that we will be able to continue offering an unparalleled living environment for all. We would like to resolve any ongoing concerns related to your move-out charges, so please contact our Cares Team at [email protected] Thank you for your patience and cooperation.

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Verified Resident 682471 2018 - 2019 Not Recommended
Reviewed 08/19/2019
Maintenance requests ignored, rent increase despite ongoing issues with the property, drinking and smoking at the community pool is common, beggars asking for money in parking lots, persons on drugs going through the dumpsters on a Sunday afternoon
The Kenzie Manager09/05/2019

Thank you for bringing your concerns to our attention. We're disappointed to see that you are unhappy with our pricing, maintenance service, and policy enforcement. When you have a moment, we would appreciate the opportunity to discuss your observations. Please contact us at [email protected] so we may address these issues and earn your satisfaction. We look forward to assisting you.

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Verified Resident 681026 2018 - 2019 Recommended
Reviewed 08/15/2019
My sister has enjoyed living at The Kenzie. The office staff, especially, Maxine, is very sweet to my sister and are always willing to be helpful. It's a very quiet neighborhood close to shopping and dining. See More
The Kenzie Manager08/17/2019

Thank you for your review. We are happy to be of service.

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Verified Resident 673078 2019 Recommended
Reviewed 08/03/2019
I love The Kenzie. Staff are friendly and helpful. Our apartment is very lovely with modern stylish fixtures. Spacious and clean. Love the trees and greenery. Lovely pool and children's playground. Friendly community. See More
The Kenzie Manager08/08/2019

Thank you for your review. We hope that we continue to meet your expectations.

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Verified Resident 671398 2019 Recommended
Reviewed 07/30/2019
I am excited to live in a property that has such attentive staff. The maintenance department has been wonderful and so sweet. The office staff was very accommodating and knowledgeable. Coming from the middle of the city it is nice to be in quiet neighborhood.
The Kenzie Manager08/15/2019

Thank you for your feedback. We are happy to be of service.

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Verified Resident 668965 2019 Recommended
Reviewed 07/24/2019
It has been quite pleasant so far. Great neighbors, great office staff, great maintenance staff. The amenities are awesome. I like to walk around the apartments for exercise. We use the pool every other day. It is very pleasant.
The Kenzie Manager07/25/2019

Thank you for your review. We are happy to be of service.

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Resident 2019 Not Recommended
Reviewed 07/21/2019
If I could give a zero I would. Paid rent deposits etc but unable to stay sleep bathe or eat there. Brown water. Unclean. Bugs galore. Food left in cabinets. Mildew and filth in bath. Green sludge that caused a slip and almost fall on day… See More
(Resident Photo) Image of The Kenzie in Birmingham, AL
The Kenzie Manager07/23/2019

We would like to apologize for your recent experience and we are sorry to hear you were less than satisfied with The Kenzie Apartment Homes. Here at The Kenzie, we like to create a caring environment and we would never want you to feel shut out from help. We have offered to resolve all issues and make any needed repairs several times but you have denied entry each time. There are not any issues inside of your home that have made it uninhabitable or that present a health related issue. As we have stated multiple times, we would love to make things right. If you would like to give us the opportunity, please reach out to us at 205-378-2520 or email us at [email protected] We value each of our resident's opinions. Please give us a call at your earliest convenience.

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Verified Resident 664925 2014 - 2019 Not Recommended
Reviewed 07/15/2019
Maintenance is horrible I was told issue would be taking care of last week no one reached out to reschedule ...........................................................
The Kenzie Manager07/16/2019

Thank you for bringing this matter to our attention. We apologize for any delay that you have been experiencing and we would like to be sure this issue is taken care of. Please reach out to us to discuss this matter further at 205-378-2520 or email us at [email protected]

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Verified Resident 664043 2019 Not Recommended
Reviewed 07/12/2019
Do not even give Trinity pm units a seconds thought. Unable to live here and having to couch surf 9 days now. Waste of time money energy. Property managers do not have enough authority for resolution. district managers unresponsive or unwilling to resolve. Nightmare after moving… See More
The Kenzie Manager07/16/2019

We are very sorry to hear that you have not had the best experience. The team here at Trinity strives to deliver excellent customer service at all times and we try to put ourselves in your position to have better understanding. We would love to resolve any issue that you are experiencing. Please reach out to us to discuss this matter further at 205-378-2520 or email us at [email protected]

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Verified Resident 659770 2018 - 2019 Not Recommended
Reviewed 07/02/2019
It's been so so. Move in process could have been better. Maintenance is good. Older apartments. Like location. Needs new windows. Energy efficient. Drop box for rent checks to avoid late fee is unusual other apartments have these See More
The Kenzie Manager07/19/2019

Thank you very much for sharing these comments. We strive to provide a paperless community and process rent payments electronically. Please let us know if we may further assist you.

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Resident 2017 - 2019 Not Recommended
Reviewed 06/05/2019
The apartment is old, had problems with central air, it was fixed took more than a month, in summer. I had problems with roaches, new tenants moved in, I had that taken care of, by having entire building sprayed. Electric is high because apartment are not… See More
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Verified Resident 643904 2017 - 2019 Recommended
Reviewed 05/23/2019
I've lived here for almost three years and have enjoyed every bit of my time. Office and maintenance staff are very helpful and very quick to respond to any issues that have come up. It's a quiet location too, which I love. And the location is… See More
The Kenzie Manager05/29/2019

Thank you for your review. We hope that we continue to meet your expectations.

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Features & Amenities

Laundry

  • Laundry On-Site
  • Washer/Dryer Connections

General

  • Additional Storage
  • Air Conditioner
  • Balcony
  • Carpet
  • Ceiling Fan
  • Convenient to the Galleria and Shops of the Colonnade
  • Convenient to the Summit and Riverchase
  • Courtyard
  • Credit Card Payments Accepted
  • Dens Available
  • DishWasher
  • Disposal
  • Electronic Payments Accepted
  • Fireplace
  • Fitness Center
  • Hardwood Flooring
  • Ice Maker
  • Large Closets
  • Night Patrol
  • Oak Mountain School District
  • On-Site Maintenance
  • On-Site Management
  • Pets Allowed
  • Playground
  • Pool
  • Private Balcony
  • Private Patio
  • Range
  • Refrigerator
  • Short Term Lease Available
  • Sundeck
  • Tennis Court
  • View
  • Vintage
  • Window Coverings

Pets

  • Cats Allowed
    Pet Limit: 2
    Comments: Cats Welcome (some breed restriction see below) Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for first pet, $250 for additional pet (non refundable) Monthly Pet Rent per Pet: $20.00
  • Dogs Allowed
    Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
    Pet Limit: 2
    Comments: Dogs Welcome (some breed restriction see below) Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for first pet, $250 for additional pet (non refundable) Monthly Pet Rent per Pet: $20.00 Weight Limit: 75 lbs

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $595 - $785

  • SQ. FT.

    852

  • Available
    Avail.

    1 Units

  • Model

    Altadena

  • Price

    $779 - $1,179

  • SQ. FT.

    980

  • Available
    Avail.

    4 Units

  • Model

    Hearthstone

2 Bedrooms, 1 Bathroom

  • Price

    $888 - $1,068

  • SQ. FT.

    980

  • Available
    Avail.

    1 Units

  • Model

    Riverwood

2 Bedrooms, 1.5 Bathrooms

  • Price

    $970 - $1,380

  • SQ. FT.

    1,370

  • Available
    Avail.

    3 Units

  • Model

    Lull Townhome

2 Bedrooms, 2 Bathrooms

  • Price

    $905 - $1,121

  • SQ. FT.

    1,276

  • Available
    Avail.

    4 Units

  • Model

    Cahaba

Disclaimer: Special, prices and availabilities subject to change.

Leasing

If you are looking for country living with city convenience, then you've come to the right place! Located in a beautiful wooded area on the Cahaba River, the Kenzie is conveniently located near major freeways with easy access to downtown and various shopping and dining destinations. Amenities include a sparkling pool, whirlpool, sundeck, and tennis courts. Experience the ease of deluxe apartment living amid beautifully landscaped grounds. Join us today for a wonderful country lifestyle with city convenience. The Kenzie is a pet friendly community with only a few breed restrictions.

Management Company: Trinity Property Consultants

Office Hours Open Now!

  • Sunday: 01:00 PM - 05:00 PM
  • Monday - Friday: 08:30 AM - 05:30 PM
  • Saturday: 10:00 AM - 05:00 PM

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Similar Properties

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Parc at Grandview

Birmingham, AL

The Kenzie is a 852 - 1,370 sqft apartment in Birmingham in zip code 35242. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $595 - $1,380. Nearby cities include Moutain Brook, Irondale, Homewood, Vestavia Hills, and Fultondale. 35243, 35243, 35216, 35216, and 35223 are nearby zip codes.

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The Kenzie

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Management Photos (29)

  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 03/13/2019) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 10/13/2018) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 10/13/2018) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 10/13/2018) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 10/13/2018) Image of The Kenzie in Birmingham, AL
  • (Manager photo uploaded on 10/13/2018) Image of The Kenzie in Birmingham, AL

Provided by Other Residents

Resident Photos (17)

  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/31/2014) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/01/2016) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 11/07/2018) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 11/07/2018) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 11/07/2018) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 11/07/2018) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/21/2019) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/21/2019) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/21/2019) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/21/2019) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 07/21/2019) Image of The Kenzie in Birmingham, AL
  • (Resident photo uploaded on 10/14/2019) Image of The Kenzie in Birmingham, AL
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