Town Park Apartment Homes

I am sorry to hear that you are having a bad experience at Town Park. We are required to rent to all people who qualify according to our qualifying criteria. I would love to speak to you personally regarding your concerns. Most of what I am understanding from you is that you are frustrated with what residents let their children do and children are allowed to play outside and ride their bicycles. If they are using foul language or causing a disturbance with trash please notify me personally so I can hold the parents accountable. As far as rent specials we do have specials from time to time depending on leasing season but we offer the specials to all of those people who lease during these times. This is why some people get specials and some miss out. We do offer the same specials to all people in the time frame we are running them. Please give me a call if you are having concerns regarding your rental rate and I will be happy to see if you missed out on a special you should have received as we keep all dates documented. Our maintenance department is dedicated to making your experience at Town Park an enjoyable one and if we missed something please call me directly so we can address any concerns. During times of short staffing we do close the door if we are out on property with other visitors. Also, we do not have a window on our front door which makes it difficult to see in and that we are here in the office. If the office door is closed it doesn't mean it is locked. We have had some cold weather lately and have had to shut our front door but the office sign says we are open. If you have specific concerns regarding any of our office staff please be sure to contact me directly so we can discuss and remediate your concerns. We definitely care about your concerns and wish to make your experience at Town Park an enjoyable one. I would love the opportunity to discuss these matters with you and I am available during business hours Monday through Friday. If I have to make myself available at another time for your convenience, please let me know. I will also be happy to come to your residence if that is more comfortable for you. My name is Robin Hixson and you can reach me at 205-591-4728 and if I am unavailable, please leave a message and I will return your call within 24 hours. Thank you kindly, Robin Hixson

If you have noise issues afterhours please do not hesitate to call our answering service by dialing the main line and leave a message for our courtesy officer. He will respond to your call immediately. We take all the comments from our residents very seriously. I regret that your experience has not met up to your expectations. I encourage you to contact me, your community manager directly to see how I can resolve your issues.

We are so happy to have you as a resident and are glad to hear the transition to your new home went smoothly. Please let us know if we can assist you further. Thanks for posting your positive feedback.

Because we do take every resident review very seriously, I have discussed yours with our management and maintenance teams. I regret that your experience has been less than what you had hoped and would like to invite you to contact our Leasing office or me personally, your community manager to resolve your issues. As of this month we have a mostly new staff including a new community manager and I encourage you to reach out to us so that we can work quickly to resove your specific concerns and ultimately restore the confidence you placed with us when you chose Town Park.

We take all feedback from our residents very seriously. I regret to hear that your expereince has not been favorable for you and your son. Every apartment receives routine quarterly pest control service. However, if you require additional pest control service, I can schedule a weekly or monthly treatment. If you are experieincing reoccuring pest or maintenance issues, I encourage you to contact me, your community manager so your concerns can be resolved.