What are noise levels like at Turtle Lake Apartments?

The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Turtle Lake Apartments?

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is Turtle Lake Apartments?

The community is rated 4.5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.9/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 39.13% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 95.17 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Turtle Lake Apartments, Birmingham, AL

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	4.5
Office Staff	4.5
Maintenance	4.9
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.7/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	3.7/5

Review Count

Number of reviews in the past 365 days	23

Manager's Review Engagement

Percentage of reviews responded to	39.13%

Manager's Review Reply Time

Average time to respond to reviews	95.17 days

Ratings & Reviews (164 Reviews)

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Verified Resident 751690 • vrp • 2020 - 2021

Updated Review

01/04/2021

This community is very nice. It is a pleasure to live here. I live in the back of the complex. I would like to see better landscaping similar to the apartment around the lake. I am very grateful for the handicap accommodations made for us. See More

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Previous Review

· 09/10/2020

Verified Resident 359636 • vrp • 2016 - 2020

Updated Review

12/23/2020

Very quiet and maintenance is great close to everything. I have lived here for 4 years and love it. My only complaint would be the price. 900 for a 1 bedroom is a little much especially during this economic crisis.

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Previous Review

· 09/10/2020

Resident • 2017 - 2020

11/05/2020

If I could break my lease without a penalty, I would do it in a heartbeat. Place has gone downhill since Kayla took over. I just thought it was bad when Ryan was here. They have zero concern about the tenants and get a major attitude… See More

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Verified Resident 708624 • vrp • 2018 - 2020

11/04/2020

Mostly good. They raise the rent too much in one year. Kayla was very unprofessional and I am glad she is gone. Most people here are very nice. There are some poorly behaved children who have vandalized the dog park. See More

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Verified Resident 832500 • vrp • 2020

10/14/2020

I move it in this weekend, but so far everyone is very nice and helpful. The small issues I need assistance with before my move were taken care of in a timely manner. The apartments are very quiet and it's very peaceful.

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Verified Resident 831676 • vrp • 2020

10/12/2020

Maintenance did a great job, they deserve a raise. Maintenance did a great job, they deserve a raise.Maintenance did a great job, they deserve a raise. Maintenance did a great job, they deserve a raise. Maintenance did a great job, they deserve a raise.

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Verified Resident 826770 • vrp • 2020

10/01/2020

They have been extremely helpful answering all of my questions during my apartment search. I felt like I was an actual person not just a number. I had a couple minor issues upon move in. When I put in a maintenance request they have come out… See More

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Kdonnelly09 • Resident • 2015 - 2020

09/07/2020

The office staff at this apartment complex is one of the only reasons I have stayed with this one for so long. We have had some awful ones in the past but this one has been helpful any time I have a problem and they are… See More

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Verified Resident 809786 • vrp • 2020

08/31/2020

Great experience moving in! Very clean complex! Lexi was great handling everything prior to moving in. Would recommend this complex to my family and friends. Awesome pool with view of the beautiful lake!

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Turtle Lake Apartments Manager

08/31/2020

We are so glad to hear that you had such a smooth move in process and that Lexi was so helpful! We appreciate the recommendations and don't forget, if you do refer someone, we have a great referral program that gives you $200.00 off your rent for each person you refer!! Please let us know if there is anything else we can do for you! Thank you, Kayla L. Community Manager 205.991.3719

Verified Resident 808244 • vrp • 2019 - 2020

08/26/2020

It's cute. Quaint. The apartment is updating the outside of the apartments and it's nice. Some amenities have been suspended due to Covid and that's a bit sad. Parking is a bit of a chore. Doesn't seem to be enough spaces. Convenient location to some restaurants… See More

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Turtle Lake Apartments Manager

08/28/2020

We are so glad to hear that you have enjoyed being at Turtle Lake, we are working very hard to get our exterior renovations completed so that everyone can enjoy all that we are doing! We do understand the frustration of the limited pool hours and the gym being closed, but we do pride ourselves on making sure we are following all of the CDC and State Health Department guidelines to keep our residents safe! Please let us know if there is anything that we can do for you here in the office! Thank you, Kayla L Community Manager 205.991.3719

Verified Resident 794859 • vrp • 2013 - 2020

07/22/2020

The staff at Turtle Lake care about their tenants. They are always willing to assist you in any way possible to make living at Turtle Lake Apartment Homes pleasant. The maintenance team is very reliable, efficient as well as professional.

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Verified Resident 600993 • vrp • 2017 - 2020

07/06/2020

This review was required as part of a survey but the property management company. Here after will be nonsense to fill the minimum character requirements: for a long day of college and the day you get a good time of the.

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Turtle Lake Apartments Manager

03/14/2019

Good Afternoon! We had new roofs put on over the summer! We are here to help anyway we can please feel free to contact the office with any issues 205.991.3719

Verified Resident 774426 • vrp • 2020

06/17/2020

Great location, right off US 280 Highway. Very close from all types of stores and services. The grounds are well maintained and landscaping is nice. Safe and quiet community. Apartments are old but in good shape. Maintenance staff response is fast. On the downside, pool and… See More

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Turtle Lake Apartments Manager

06/02/2020

We are so happy that you are enjoying your stay with us! Our maintenance staff works very hard to make sure that all of our residents needs are met in a timely manner and we are happy to hear they are doing so! Please call or email if there is anything that we can do for you! Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 779997 • vrp • 2020

06/15/2020

Turtle Lake Apartments Complex is the best! Beautiful surroundings with convenient shopping nearby at Lee Branch. Walking trails, fenced dog park, pool, 24/7 gym, and stocked lake are just part of the amenities. The staff is courteous, friendly and efficient. Any maintenance problems are resolved promptly.… See More

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Turtle Lake Apartments Manager

06/16/2020

We are so happy to hear that you are enjoying residing with us at Turtle Lake Apartments, we strive to offer the best experience possible! Please let us know if there is anything else we can do for you in the future and we appreciate you calling Turtle Lake your home! Thanks, Kayla Luker Community Manager 205.991.3719

Verified Resident 778186 • vrp • 2020

06/10/2020

Turtle Lake is a very nice community! The apartment homes are so pretty! The staff, is very nice . I love my apartment home, fireplace, my view of lake and at night sitting on my deck, it's beautiful and so quiet! I always have a parking… See More

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Turtle Lake Apartments Manager

06/10/2020

We are so happy to hear that you are enjoying your new home! Please let us know if there is anything that we can do for you, we are so happy that you have decided to call Turtle Lake your home! Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 468320 • vrp • 2017 - 2020

05/04/2020

This place is great, I still remember when Mrs Jessica was here she was one of the best Managers I've seen, and also Mr Major he's very knowledgeable and kind, anytime you see him he always be smiling and waving at you...

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Turtle Lake Apartments Manager

06/02/2020

We are so glad to hear that you enjoyed your time with Major before his much needed retirement! He will surely be missed, but we are so happy to have Courtland and Noah to service Turtle Lake! Please give us a call if there is anything we can help you with! Thank you, Kayla Luker Community Manager 205.991.3719

Resident • 2019 - 2020

04/30/2020

We're in our 9th month, here at turtle lake. Since the day we've moved in, the 8 year old above us holds, what seems like, wrestling matches daily starting at 7am and continuing to around 12am. We've contacted the office more times than we can count,… See More

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Turtle Lake Apartments Manager

06/02/2020

I am sorry to hear that you feel that your issue was not handled properly, we do advise all of our tenants utilize the courtesy officer whenever you have any issue with noise or parking, that is the main reason we have him here, if you are unsure of how to reach him please call the office so we can give you the steps to take to get in touch with him. Thank you for being a valued resident of Turtle Lake Apartment Homes. Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 467510 • vrp • 2010 - 2020

04/29/2020

quiet excellent staff and maintenance. Like the fitness center and the fact that it is open 24 hours. Parking is satisfactory and grounds are kept in good order. Neighbors are nice. I have no complaints. See More

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Turtle Lake Apartments Manager

04/17/2018

Thank you so much for saying that! We love him also! He has been at Turtle Lake for over 16 years! If there is anything do for you please let me know [email protected] or 205.991.3719. Please come to the Gardening Class tonight at the clubhouse 6 pm to 8 pm. Ryan Pope Community Manager

Verified Resident 758225 • vrp • 2020

04/07/2020

I have been here about a month I love the apartment the neighborhood is very quite. I like the outside storage area at the entrance of the apartment. Walking around the lake area is very relaxing and clean. I feel safe in this area it has… See More

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Turtle Lake Apartments Manager

04/08/2020

We are so happy to hear that you are enjoying your new home at Turtle Lake Apartment Homes! Please let us know if there is anything we can do for you! Thanks, Kayla Luker Community Manager 205.991.3719

Verified Resident 756619 • vrp • 2020

03/31/2020

Staff was great, apartment is fine, kitchen cabinets needs updating on the inside, no valet trash is a plus to me, move un process was easy, neighbors were extremely invasive while moving in. Even caught a male teen appeared to be 16 to 19yrs old recording… See More

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Turtle Lake Apartments Manager

04/08/2020

I am sorry to hear that you had some concerns while moving in, please let us know if there is anything we can do for you! We are in the works to do some exterior changes to our community so please look for that in the near future! Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 704610 • vrp • 2019 - 2020

03/25/2020

Clean neat community convenient to shopping and dining out. The grounds are well kept. The lake is pretty and peaceful. The area is quiet. The staff is friendly and helpful.I enjoy the pretty landscape and flowers and now blooming shrubs.

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Turtle Lake Apartments Manager

10/09/2019

Thank you so much for your feedback! We are so very happy that you enjoy calling Turtle Lake Apartments your home. If there is ever anything we can do for you, please feel free to call or drop by the office anytime! Thanks, Kayla Luker Community Manager 205.991.3719

Verified Resident 685778 • vrp • 2019 - 2020

03/23/2020

The community is great and when I first moved in Maggie was very helpful and nice after she left the community my experience with Kayla is different. I feel as if the late fees can to fast and at times I don't feel as if she… See More

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Turtle Lake Apartments Manager

08/26/2019

Thank you so much for the positive feedback! We at Turtle Lake Apartment Homes are so grateful for our tenants and we do our best to make sure that everyone feels the same way you do! If there is ever anything we can do for you please call or come by the office!! Thanks, Kayla Community Manager 205.991.3719

Verified Resident 749755 • vrp • 2020

03/04/2020

I have been pleased at the promptness by the staff and the maintenance personnel with completing all of my requests. The residents at apartment complex are very friendly and helpful also. Accessibility to restaurants, dentists, veterinarians, drugstores, grocery stores, etc. is phenomenal.

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Turtle Lake Apartments Manager

03/25/2020

We are so happy to hear that you have been enjoying being part of Turtle Lake Apartment Homes! Please let us know if there is anything we can do for you! Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 729730 • vrp • 2017 - 2019

12/20/2019

...Major is the best part of Turtle Lake Apts. Excellent work ethics! Thats all................................. ..................... Could use friendlier management, but maybe its just me......... .... See More

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Turtle Lake Apartments Manager

03/25/2020

Thank you for your review, Major is an excellent asset to Turtle Lake Apartments, please let us know if there is anything we can do for you going further! Thank you, Kayla Luker Community Manager 205.991.3719

Verified Resident 716353 • vrp • 2018 - 2019

11/11/2019

I really like this community and the building I am in. I feel safe here and it is quiet and peaceful. It seems like renters are vetted pretty well. The ingress and egress on to 280 is the only negative and well, you gotta get on… See More

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Turtle Lake Apartments Manager

11/11/2019

Thank you so much for your feedback! We are so happy to hear that you are enjoying being a member of our Turtle Lake community! Please let us know if there is anything we can do for you! Thank you, Kayla Luker Community Manager 205.991.3719

•

Updated Review

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Manager

Leasing:

Beautiful, Turtle Lake Apartment Homes are conveniently located at the base of Double Oak Mountain just off the beaten path of Highway 280. Nestled in the woods and wrapped around a beautiful stocked lake, our community combines city living with nature's beauty. Every detail was considered to create the perfect living environment just for you! Amenities include comfortable, spacious floor plans, gourmet kitchens, extra large closets, vaulted ceilings, fireplaces, and private patios or balconies. Need furnishings? Ask about our beautifully furnished apartment homes! They have everything that you need. Plus, you're sure to enjoy the gorgeous sparkling pool with sundeck that overlooks Turtle Lake,or the large fitness center and picnic pavilion that is perfect for grilling with the family and friends on a breezy summer day. Excellent school zones include Oak Mountain Elementary, Middle and High School. From the manicured landscape to the well-appointed apartment homes, Turtle Lake offers a beautiful community that is exclusively designed for you and your lifestyle!

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