Review History for anonymous

The Brookwood


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anonymous

Resident 2017

10/3/2017

Overall, my experienced in living at this apartment complex have proven favorable. I live in the main building, located in the front area to the apartment complex, where the rental offices are. With the construction and remodeling efforts, it was advertised that the apartment residents would have full access to computer use, as well as cable television and a refreshment area, in the lobby area. The computers mostly are functional, but there are only 2 of these, and at times it has proven difficult to obtain use. The television set in the lobby mostly is programmed for news channels, sporting events, and apartment and home information. The remote control is taken away after the rental staff members leave, so there is no access this way. The refreshments primarily are taken away, and reserved to appeal to potential residents. In the hallway leading from the lobby area to the outdoor swimming pool, there is a public restroom. Residents have been strictly informed that this restroom is intended solely for staff and visitor use, rather than for the residents living here. We have been directed to use our own restrooms. During times that staff and maintenance personnel are not present, the door to this "public restroom" is locked. With respect to the small swimming pool and it surrounding lounge area, there are 3 separate gas grills, intended for resident use. However, these grills are non-operational, as with their design, they are located too close to the swimming pool itself for safe use. Some of the staff members generally seem friendly, and small maintenance requests are given attention in a timely manner. The apartment atmosphere is rather quiet, with most of the residents being well-behaved with little disruption. Personally, I have experienced a few roach issues in my apartment, and spraying for these is considered a resident responsibility. Previously, there regularly was a water blockage with the bathroom sink to my apartment, but this currently seems to be under control. The location of this apartment complex is favorable to accommodate my work efforts and individual needs. I lack having transportation of my own, and where I live is convenient with local bus routes, shopping, and restaurants. I have not noticed any safety concerns with this apartment complex, as it is offers easy access and visibility to Highway 31.
    Manager

    10/20/2017

    The Brookwood
    Dear Resident, The staff at The Brookwood would like to thank you for your concerns and the opportunity to address them with you. All residents have access to all of our many different amenities, including our Business Center and 24 Hour fitness facility. If you would like to discuss your concerns more in-depth, I would love the opportunity to speak with you. Please feel free to reach out to me via email at JMiller1@ResourceResidential.com or feel free to stop by the office at any time. I look forward to speaking with you soon. Sincerely, J. Miller, Community Manager

    Review 67 out of 118

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    The Brookwood

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